Claims Program Manager

Claims Program Manager

Location: Eatontown, New Jersey, USA
Work Arrangement: Remote
Employment Type: Regular
Salary Range: $61,600–$115,700 annually
Travel Requirements: 20%

Company Description

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2,000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity, and inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion-dollar organization. For more information about Crum & Forster, please visit www.cfins.com.

Job Description

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. Gross premium written in 2025 surpassed $2.4 billion. The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

The Claims department of the Crum & Forster Accident & Health segment is looking for a multi-talented individual to join the Program Claims team supporting the Specialty Business Unit (SBU). This Program Manager will work as part of the claims team to proactively manage a team of Specialists assigned to manage a portfolio of claim clients (Third Party Administrators and Managing General Underwriters) while performing oversight and enhancing the client relationship by identifying and resolving process issues in all phases of the client’s and company’s operations. This individual will interact internally with Underwriting, Actuarial, Compliance, and IT, and externally with the division’s business partners.

What You Will Do

Relationship Management:

• Act as an Audit Coordinator by scheduling, coordinating, and monitoring annual audits.

• Be the first-level reviewer of all required reports drafted by Program Management Team members.

• Have oversight of Program Team member functions, including:

  • Assist in the creation of a relationship-based culture through a broad set of activities, which include managing a diverse portfolio of products and administrators on an ongoing basis.

  • Serve as a “next step” liaison to administrative, operations, and underwriting areas of the company on an ongoing basis.

  • Utilize sensitivity tactics to address relevant issues with distressed customers in a professional manner on an ongoing basis.

  • Participate in team members’ meetings with clients and address all open issues no less often than monthly.

  • Address technical issues and coordinate with the IT team to seek resolutions as needed.

  • Assign or assist with the Program Management Team’s onboarding of new clients as needed.

  • Establish long-term customer relationships through prompt and courteous service.

Risk Management:

• Assist in due diligence of new program administration business, which includes onsite reviews and assessment, while providing Management an operational assessment of prospective partners.

• Assist in annual reviews of administrators to ensure compliance with company requirements, while identifying gaps in process and/or areas for potential improvement at both the administrator and company level.

• Monitor claims activity to identify any outliers, no less often than quarterly.

• Identify processing, system, and/or operational issues within client or company operations to ensure claims are paid consistent with policy terms.

Reporting and Trend Analysis:

• Prepare monthly reporting packages, including but not limited to, inventory reporting, first-level TPA customer service and turnaround statistics, and referral analysis (turnaround times, volume breakdowns) for review by Senior Level Management.

• On a monthly basis, provide an analysis of all claims-related litigation and regulatory inquiries to identify all trends and exposure.

• On no less than a quarterly basis, provide an analysis of all claims referral logs to identify trends and recommendations for authority level adjustments as necessary.

Legal and Regulatory:

• Refer to and assist, as necessary, with all small claims litigation to the Legal team.

• Review all attorney correspondence and coordinate responses with the administrator.

• Assist Compliance in reviews of claims-related regulatory inquiries.

Best Practices and Process Documentation:

• Draft initial documents for internal Claims Best Practices, including:

  • Standards – both C&F and regulatory

  • Procedures

  • Workflow

• Review and update the above practices no less than quarterly.

• Oversee the Program Management Team’s review of TPA Best Practices to ensure all Claims administrators are informed of and in adherence to applicable state unfair claims practices laws.

Training and Development:

• Continue development of product knowledge on the Program Management Team.

• Assist in the development of the Program Management Team to think bigger picture and outside the “claims audit box.”

• Utilize actual situations (i.e., distressed administrators) as an educational and development tool for Program Management Team members.

• Other duties as assigned.

What You Will Bring to C&F

• Proven ability to establish strong rapport with customers and team members.

• Demonstrated high level of service delivery, with a focus on customer satisfaction and issue resolution.

• Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.

• Excellent attention to detail and organizational skills, with the ability to manage multiple tasks in a fast-paced environment.

• Ability to work independently and collaboratively within a team.

• Excellent communication skills, both written and verbal, with the ability to present complex information clearly.

• A commitment to personal accountability and continuous improvement.

Requirements

• Bachelor’s Degree from an accredited university/institution or equivalent experience.

• 6+ years of relevant Special Risk, Travel, and Travel Medical experience.

• Strong PC skills, including Excel, Word, Outlook, and PowerPoint.

• Experience in specialty products such as Employer Stop Loss, Travel, Short Term Medical, Medical Travel, Workers Compensation, and/or Occupational Accident is preferred.

• Ability to travel (20%).

What C&F Will Bring to You

• Competitive compensation package.

• Generous 401(k) employer match.

• Employee Stock Purchase Plan with employer matching.

• Generous Paid Time Off.

• Excellent benefits that go beyond health, dental, and vision. Our programs are focused on your whole family’s wellness, including your physical, mental, and financial well-being.

• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications, and professional training to keep you progressing on your chosen path.

• A dynamic, ambitious, fun, and exciting work environment.

• We believe you do well by doing good and want to encourage a spirit of social and community responsibility through our matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

At C&F You Will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies. Visit Crum & Forster's California Privacy Notice for more information.

Compensation

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market. These salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions.

The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $61,600.00 to a maximum of $115,700.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock)-based compensation and/or performance-based variable pay programs.