Claims Officer

Title: Claims Officer

Location: Australia

time type: Full time

job requisition id: 357485

Job Description:

Worker Type: Employee

Open to all QBE office locations nationally

Permanent & fixed term contract positions, full-time hours

The opportunity

We are looking for experienced Claims Officer's to join our catastrophe claims team, managing end-to-end property claims from major events like hail, cyclones, storms, floods, and bushfires. This hybrid role offers the chance to work autonomously while being part of a fast-paced, supportive team that values resilience, trust, and a strong work ethic.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Manage end-to-end catastrophe claims across events such as hail, cyclones, storms, floods, and bushfires.

• Apply case management expertise to assess, process, and resolve claims efficiently and empathetically.

• Handle property claims with accuracy and compliance, ensuring timely and fair outcomes for customers impacted by catastrophic events.

• Operate independently in a hybrid environment while contributing to a high-performing, collaborative team.

• Demonstrate resilience and sound judgement in a fast-paced, high-pressure setting.

• Uphold behavioural standards and foster trust through clear communication and ethical decision-making.

About you

• Proven experience in claims or case management within insurance or similar environments

• Demonstrated portfolio management experience, managing multiple claims or clients concurrently.

• Confident engaging with a wide range of stakeholders, with strong communication and relationship management skills.

• Proven ability to navigate competing priorities, resolve conflict, and make sound decisions in a fast-paced environment.

• High attention to detail with a strong focus on quality and compliance.

• Customer-focused mindset with experience in roles involving multiple touchpoints and service delivery.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks' gender-equal flexible leave for all new parents, including paid super

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. 

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.