Claims Manager - Travel Insurance

Title: Gestionnaire sinistres - Assurance voyage - 100% Home Office

Location: Duesseldorf United States

Job Description:

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

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Fortune Best Workplaces in Financial Services & Insurance

Claims Manager – Travel Insurance – 100% Home Office

Who are we ?

Sedgwick Germany GmbH, based in Düsseldorf, is part of the Sedgwick Group, an international leader in claims management, expertise and risk analysis.

In Germany, we combined the strength of a large group with the agility of a human-sized structure. Our clients, mainly from the insurance sector, rely on our recognized expertise in claims management, true to our commitment: "we care".

As part of our development, we are looking for a travel insurance claims manager for the French market, to join a dynamic and international team.

Your tasks

Within our team, you will be responsible for:

• Managing and processing travel insurance claims (lost luggage, medical expenses, trip interruption, etc.), with a focus on France
• Communicating daily with policyholders, service providers and partners, in France and internationally
• Analyze the guarantees and decide on the handling of the cases
• Ensure administrative follow-up and updating of files in our systems
• Participate in the continuous improvement of processes and service quality

Your profile

• Insurance training (such as a BTS in Insurance or a professional degree) or equivalent business training
• Excellent command of French (native level or equivalent) and good level of German and English, both spoken and written.
• Customer service oriented, with strong interpersonal skills and excellent communication
• Proficient with computer tools, particularly MS Office; experience with claims management tools is a plus
• Organization, autonomy and team spirit

Why join us?

We offer you:

• A varied and empowering position within a close-knit team, with the advantages of a large international group
• A flexible organization with 100% remote work, including complete equipment for your home workstation.
• Continuing education opportunities via Workday Learning and Sedgwick University
• Attractive benefits include: Wellpass (sports & wellness), bicycle leasing, employee savings plans, parking, and drinks and snacks at the office if you wish to come in.
• 30 days of paid leave + December 24th and 31st off
• Up to 20 days of remote work abroad ("workation")
• A friendly work environment… where dogs are also welcome

And above all: available, caring colleagues who are always ready to support you on a daily basis.

We look forward to reviewing your application!

#LI-Remote

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.