Claims Consultant

Title: Claims Consultant

Location: Perth, WA Australia

Category: Customer Services

Job Id: R_336852

Job Description:

The Claims Consultant at JLT Risk Solutions Pty Ltd, based in Perth, is responsible for managing a portfolio of Workers Compensation claims within the not-for-profit mutual indemnity scheme. The role requires delivering timely and accurate claims management, collaborating with clients and internal teams, and ensuring compliance with Workers’ Compensation and Injury Management Act regulations. Candidates must have proven experience in end-to-end insurance claims, a solid understanding of Workers Compensation and Injury Management Act fundamentals, and proficiency in MS Excel, Outlook, and Word. Strong communication, organisational skills, and self-motivation are essential. The position is hybrid, requiring at least three days per week in the office. Applicants must be eligible to work in Australia and pass background checks.

We are seeking a talented individual to join our WorkCare Claims team at JLT Risk Solutions Pty Ltd. This role will be based in Perth. This is a hybrid role that has a requirement of working at least three days a week in the office.

JLT Risk Solutions Pty Ltd is a dynamic standalone business unit within the Marsh Pacific family, proudly holding a 95% market share across Australia. We have pioneered innovative risk financing and management solutions tailored specifically for Local Government clients. Our unique approach, especially in working with mutual funds, enables us to deliver effective solutions that protect assets, people, and communities. We proudly serve over 500 Local Government organisations nationwide.

Our Perth team manages the not-for-profit industry-based mutual indemnity scheme (LGISWA), owned by 145 Western Australian local governments, dedicated to addressing their unique needs.

The Claims Consultant role offers the opportunity to play a key part in supporting the Senior Claims Consultant and Team Leader by managing a focused portfolio of Workers Compensation claims. You will collaborate closely with members, clients, and the broader claims team to deliver exceptional service and outcomes.

We will count on you to:

• Deliver timely and accurate work output using the claims management system.
• Collaborate effectively with your team, internal departments, and external stakeholders.
• Respond efficiently and professionally to Council enquiries.
• Provide high-quality claims management services that meet client needs.
• Ensure compliance with the Workers' Compensation and Injury Management Act 2023 (WA), Workers' Compensation and Injury Management Regulations 2024 (WA), and the Principles and Standards set by the Regulator.

What you need to have:

• Proven experience managing end-to-end insurance claims.
• Solid understanding of the fundamentals of the Workers Compensation and Injury Management Act.
• Strong communication skills and a personable approach.
• Proficiency in MS Excel, Outlook, and Word at an intermediate level.
• Self-motivation and strong organizational skills.

What makes you stand out:

• Experience specifically in Workers Compensation Claims.
• Ability to plan, work independently, and prioritize workloads effectively.
• A demonstrated eagerness to learn, grow, and develop professionally.

Why join our team:

• We help you be your best through professional development opportunities, engaging work, and supportive leadership.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make a meaningful impact for clients, communities, and each other.
• Our scale provides diverse career opportunities, along with benefits and rewards designed to enhance your well-being.

Please note: All offers of employment are contingent upon clear results of a thorough background check, including criminal record check, previous employment history, and financial stability. People with criminal records are not automatically barred from applying; each application will be considered on its merits.

About Us:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.