Claim Representative II

Title: Multi-Line Claim Representative II

Location: Chicago, Illinois, United States

Department: Claims

Job Description:

Multi-Line Claim Representative (Auto/Property) – National Accounts

Location: Remote
Schedule: Full-Time
Salary Range:  $65,000-$75,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Representative  is responsible for the investigation and adjustment of assigned commercial auto and property claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) while adhering to CCMSI claim handling standards, client-specific instructions, and applicable state regulations.

This position is designed for early-career adjusters with 1–2 years of claim handling experience who possess a foundational understanding of coverage and liability investigation. The ideal candidate demonstrates accountability, attention to detail, and a strong desire to grow within a multi-line claims environment.

This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take ownership of their files, maintain consistent communication, and deliver quality outcomes through strong follow-through and sound judgment.

Responsibilities

• Investigate, evaluate, and adjust commercial auto and property claims in accordance with corporate standards, client guidelines, and jurisdictional requirements

• Apply knowledge of commercial auto policies and coverage to determine compensability and exposure

• Conduct thorough liability investigations, including fact gathering, analysis, and documentation

• Apply principles of comparative/contributory negligence in claim evaluation and decision-making

• Establish and maintain appropriate reserves within authority guidelines

• Review damage estimates, invoices, and related documentation for accuracy and claim relevance

• Negotiate settlements within authority limits and in alignment with client expectations

• Issue claim payments in accordance with CCMSI procedures and industry standards

• Maintain accurate and timely claim documentation, diary management, and file updates

• Communicate effectively with clients, claimants, and vendors, ensuring responsiveness and clarity

• Identify and pursue subrogation opportunities where applicable

• Manage claims across multiple accounts within a national account structure

• Ensure compliance with all service commitments and corporate claim handling standards

Qualifications

Required Qualifications

• 1–2 years of claim handling experience (commercial auto and/or property)
• Foundational understanding of commercial auto coverage
• Experience or training in liability investigations and negligence evaluation
• Strong verbal and written communication skills
• Ability to manage multiple priorities and maintain organization in a fast-paced environment
• Self-starter with strong follow-through and accountability
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Current adjuster license in home state

Nice to Have

• Experience handling multiple accounts in a national or carrier environment
• Prior TPA experience
• Additional state adjuster licenses are a plus
• Exposure to general liability claims
• Bilingual (Spanish) proficiency preferred

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Structured development into multi-line and advanced claim roles
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations and strong documentation
• Timeliness & responsiveness – proactive communication and dependable follow-through
• Compliance – adherence to client and jurisdictional standards
• Client satisfaction – consistent and reliable service delivery
• Professional growth – development of technical knowledge and claim expertise

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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