Child Support Case Processing Quality Assurance Specialist

Title: CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73005406

Location: WEST PALM BEACH, FL, US, 33406

Workplace: Full Time

Department: Business and Financial Operations

Remote

Job Description:

Requisition No: 879211 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73005406

 Pay Plan: Career Service

Position Number: 73005406 

Salary:  $41,517.24 - $55,115.04 / annually 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Quality Assurance Specialist (Operations Analyst II)

West Palm Beach, Fort Lauderdale, or Fort Myers

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you. Your duties would include:

• Completing Quality Assurance tasks and reviews
• Providing guidance and feedback to team members
• Assisting with Collaborative Monitoring
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• One year of experience coaching, mentoring, or instructing others.
• Two years of experience with a Child Support Program.
• Two years of experience conducting research and analyzing information to make decisions.*
• Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience. *

SUBSTITUTIONS:

• * Relevant education may substitute for the required experience.

PREFERENCES:

• Preference given to candidates with prior experience in the Admin Process.

SPECIAL NOTES:

• Internal Agency Opportunity.
• This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.
• This role is eligible for full time telework after you complete required training and reach an acceptable level of proficiency.
• This position can be housed in West Palm Beach, Fort Lauderdale, or Fort Myers.
• Alternative Screening in lieu of SVT.
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. 
• Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. 
• Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• Gaps of employment of 6 months or more must be addressed on the application.
• Applicants who do not provide all necessary information may not meet the requirements for this position.

SALARY: $41,517.24 - $55,115.04 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. Additional positions filled from this ad may or may not be eligible for a Competitive Area Differential (CAD) pay additive.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.