Chief Operating Officer

Title: Chief Operating Officer

Location: 1295 Bandana Boulevard West Suite 210 St. Paul, MN 55108

Job Description:

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. 

Position Overview

The Chief Operating Officer (COO) is a mission-critical executive responsible for driving operational excellence, consistency, and enterprise value across a multi-state behavioral health organization specializing in eating disorders. Reporting to the CEO and serving on the Executive Leadership Team, the COO leads the design and execution of strategies that optimize the operating model—ensuring high-quality patient care, strong financial performance, and reliable execution across all locations.

This leader oversees clinical operations, service delivery, staffing performance, and infrastructure across multiple levels of care. The ideal candidate brings deep healthcare operations experience, with a proven ability to standardize and improve performance in complex, multi-site environments while balancing mission and financial discipline.

Location & Travel

• Remote, US based role ( must be able to work for any employer in the US unrestricted)

• Travel 25–40% across multiple states

Compensation:  

Typical Range is $250,000-$350,000 plus incentive pay

Final Compensation offered will be within pay range based on qualifications/experience met for the position.

 

How COOs Empower Recovery

• Operational Strategy & Performance

  Develop and execute strategies to optimize operations, improve consistency, and drive performance across all sites

  Standardize workflows, staffing models, and performance metrics

  Implement dashboards and KPIs for real-time visibility and decision-making

  Identify operational gaps and lead performance improvement initiatives

  Clinical Operations & Quality

  Oversee operations across all levels of care (inpatient, residential, PHP, IOP, outpatient)

  Partner with clinical leadership to improve patient outcomes, safety, and experience

  Optimize length of stay, throughput, and capacity utilization

  Ensure compliance with Joint Commission, CARF, state, and payer requirements

  Financial Performance & Efficiency

  Partner with Finance to drive P&L accountability and margin improvement

  Lead cost management, staffing efficiency, and productivity initiatives

  Oversee forecasting, resource allocation, and site-level performance

  Scale best practices across locations to improve outcomes and EBITDA

  Systems, Infrastructure & Integration

  Strengthen and standardize systems, processes, and operational infrastructure

  Partner with technology leadership to enable real-time, data-driven decisions

  Oversee vendor management, facilities, and supply chain efficiency

  People & Leadership

  Build and lead a high-performing, mission-aligned operations team

  Optimize staffing models to align with patient demand and financial goals

  Foster a culture of accountability, transparency, and data-driven performance

  Governance, Risk & Compliance

  Ensure compliance with healthcare regulations, accreditation, and HIPAA

  Maintain audit readiness and lead risk mitigation efforts

  Oversee patient safety, incident response, and quality improvement programs

  Executive & Stakeholder Partnership

  Provide data-driven insights to the CEO and Board on operational performance

  Collaborate cross-functionally to align operations with strategic priorities

  Represent the organization with payers, regulators, and external partners

Qualifications

Education

• Bachelor’s degree in Healthcare Administration, Business, or related field required
• Master’s degree (MHA, MBA, or similar) preferred

Experience

• 15+ years of healthcare operations leadership, including multi-site environments
• Experience in behavioral health and/or private equity–backed organizations preferred
• Proven track record improving operational efficiency, clinical outcomes, and EBITDA
• Experience standardizing systems and scaling performance across locations
• Strong knowledge of behavioral health regulations, accreditation, and payer dynamics
• Demonstrated success leading large, geographically dispersed teams

Personal Attributes

• Strategic, analytical, and results-driven
• Strong operational judgment with a hands-on leadership style
• Transparent, credible, and accountable
• Effective communicator with executive and Board presence
• Mission-driven with a commitment to patient outcomes and organizational growth

Work Environment & Travel

• Primarily office-based with extended computer use
• Travel 25–40% across multiple states

What we offer: 

Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.  

For full-time employees, we offer: 

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) 
• Dental insurance (Delta Dental)
• Vision insurance (EyeMed) 
• Short-term and long-term disability insurance 
• Company-paid life insurance 
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation 

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.