Case Manager Level II

Title: Case Manager Level 2

Location: Adelaide Australia

Hybrid working

Job Description:

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

We are currently seeking to recruit a Case Manager at an exciting time of growth for our business.

About the role

• Have quality conversations with our customers to explain the claims process and provide personalised support and guidance to assist with their recovery
• Assess and manage injury needs of claimants, handle correspondence regarding CTP benefits, treatment and rehabilitation, and analyse/interpret medical reports and other information
• Collaborate with our customers, their legal representative, medical professionals, and rehabilitation providers to facilitate rehabilitation, return to work and recovery.
• Identify opportunities for process improvement and contribute to the development of best practices.
• Work with a team of passionate professionals committed to making a difference.

About you

• Strong interpersonal and communication skills, with a customer-first approach
• Previous experience in CTP claims or personal injury is desirable but not essential
• Ability to work independently and as part of a collaborative team
• Familiarity with MS Office Products
• Analytical with sound problem-solving ability
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.