Case Manager

Title: Case Manager

Job Description:

time type

Full time

job requisition id

357555

Worker Type: Employee

Please see more information about QBE careers here Careers

Location: Brisbane, QLD

Type: Permanent, full time 

Hybrid role, Happy to talk flexible working 

The opportunity 

We are looking for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you will play an integral part of our QLD CTP Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.

Your new role 

This role focuses on our ability to intervene with empathy in an injured persons claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident.

The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment

• Deliver exceptional customer service.

• Continue to learn and grow your knowledge through a variety of situations and challenges.

• Build and maintain strong relationships with customers by guiding and assist them through their recovery.

• Work in a fast-paced and dynamic environment.

• Manage end-to-end claims with the guidance of your leaders.

• Identify the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes

• Engage your technical and negotiation skills to resolve claims. 

About you 

• Experience in insurance ideally managing claims or personal injury management.

• Be customer-focused, caring, and empathetic over the phone

• Be resilient, decisive, and empowered

• Ability to find solutions and create plans to address challenges

• Ability to prioritize work effectively

About QBE 

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.  

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.  

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen! 

Benefits 

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest 

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super 

• Voluntary super contributions and company matching 

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums 

• A range of discounts on insurance products, car hire, hotels, goods and services 

Rewards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards  

• 2021 LinkedIn Top Employer & HRD Employer of Choice 

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards 

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion 

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates 

• Family Friendly Workplace accredited employer since 2021 

Apply now 

APPLY NOW and let’s make it happen!  

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.  

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us 

Skills:

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management