Care Specialist II

Title: Care Specialist II

Location: Remote - Texas

Job Description:

Job Summary
 

About Fuze Health
At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Job Description
 

 

Accelerate Your Career as You

• High-Touch Patient Support: Provide direct, personalized support to patients >90% of the time through phones and messages primarily focused on pharmacy needs
• Troubleshoot Pharmacy Cases: Address and resolve standard pharmacy-related inquiries and issues
• Customer Service: Deliver excellent service with a focus on maintaining customer satisfaction
• Communication Across Teams: Engage with other teams to support patient needs and improve the overall experience
• Patient Escalations: Handle patient escalations, providing resolution and ensuring satisfaction
• Process Improvement: Provide feedback on common issues or workflow improvements from patient interactions
• Standard Workflow Execution: Follow predefined workflows for fulfilling pharmacy needs, adhering to standard timeframes and processes
• Empathy & Support: Demonstrate empathy in all patient interactions, focusing on resolving issues.

 

A Bit About You
Minimum Qualifications:

• 2+ years experience working in a high volume pharmacy working with patients and providers
• An active pharmacy technician license in good standing with the Texas or Colorado Board of Pharmacy, free of any disciplinary actions
• Ability to learn and operate a new pharmacy management system and other relevant programs
• Ability to interpret, transcribe, and troubleshoot prescription information
• Ability to perform common math calculations

Preferred Qualifications:

• Experience with specialty claims adjudication
• Experience submitting and managing Prior Authorizations and TAR's
• Experience with Fertility and Specialty medications

Additional Information
 

Additional Physical Job Requirements

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

 

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

 

Salary - $18.50/hour

Equity- Yes

Commission eligible- No

Travel- No

Location - Must be based in CO or TX

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA), health savings account (HSA) (depending on medical plan), commuter benefits, employer-paid short-term disability (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, and a fertility medication discount program). Employees are also provided accrued paid sick time, 11 paid holidays (seven for Pharmacy and Care team members), and eight weeks of paid parental leave for eligible employees.

More Benefits Information Here: https://west.acrisure.com/alto-pharmacy/benefits/

 

#LI-Remote

Equal Opportunity Employer

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at talent@fuzehealth.com. 

 

Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

 

Use of Automated Decision Tools

Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at talent@fuzehealth.com. 

 

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