Care Advocate

Title: Care Advocate

Location: Overland Park, KS

Job Description:

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

 

Working at Aria Matters!

 

THE POSITION

Aria Care’s innovative collaboration with Medicaid and self-pay approaches can be a tremendous benefit to policy holders. It is the cornerstone of our passionate drive to provide essential healthcare services to an important contingent of our senior population.

Ideal candidates have a health insurance license to sell policies in one or more states, with good communication skills and the ability to sell themselves. Full equipment is provided, and we are offering a competitive base salary plus unlimited commissions with training taking around seven weeks to complete before building up commissions.

 

Essential Duties & Responsibilities

• Educate prospects on the innovative ways to capture additional insurance coverages for dental, eye care, and auditory that may be little or no cost to the subscriber.
• Create a regular cadence of calls to connect and keep in contact with prospects and others influencing their healthcare decisions.
• Utilize best practices in sales and education guidelines to help maximize the conversion of prospects to the appropriate policies.
• Collaborate with Partners and Clinical Coordinators to address service issues from calls/customers to ensure the quality levels are maintained.
• Updates current database as needed to ensure resident and facility account information is up to date.
• Maintains and enhances product and technical knowledge in the industry.
• Sell Medicare supplemental policies such as Vision, Dental, Audiology and Podiatry.
• Meet or exceed monthly sales targets.
• Performs other job-related duties and responsibilities as assigned.

Requirements

Education & Experience

• Must possess a state-issued Health insurance license.
• Associate or bachelor’s degree preferred, or equivalent work experience.
• Experience in selling supplemental policies is preferred i.e. Vision, Dental, Audiology, Podiatry.
• Experience in the healthcare industry with supplemental insurance policies is preferred.
• Experience making outbound calls successfully engaging with prospects.
• Languages:
• Verbal and written fluency in English is required.
• Fluency in secondary languages such as Spanish or Mandarin is a plus.

Other Qualifications

• Planning/organizing — Prioritize and plan work activities to use time efficiently.
• Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
• Proficient with Microsoft Word and Excel – Able to use basic functionality in Excel, Word, Outlook and other company-based technology platforms.
• Adaptability — Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.
• Dependability — Consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Problem solving — A passionate pursuit of identifying prospect or client concerns and seeking resolution.
• Customer service — Quickly manage and diffuse difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments.
• Able to work in a team environment.

Physical Effort & Working Conditions

Work is performed remotely (home office) or in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

 

Benefits

• A competitive salary complemented by uncapped commission, offering boundless earning potential!
• Target compensation $80,000-$100,000+
• Comprehensive paid training to kickstart your success.
• Activity based onboarding bonuses for new hires!
• Clear pathways for career advancement, allowing you to shape your professional future.
• Flex scheduling available, ensuring a well-balanced life.

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.