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Date Posted
Today
New!Remote Work Level
100% Remote
Location
Remote, US National
Job Schedule
Alternative Schedule, Full-Time
Salary
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Benefits
Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Savings Paid Holidays Paid Time Off Career Development
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About the Role
Title: Call Center Team Lead
Location: Remote, US
Type: Full-time
Workplace: Fully remote
RemoteCall CenterFull time
Indianapolis, Indiana, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Louisville, Kentucky, United States
South Bend, Indiana, United States
Cincinnati, Ohio, United States
Job Description:
Bath Experts | Exclusive Jacuzzi Bath Remodel Dealer
Compensation: Hourly Base + Commission
Location: Remote
Employment Type: Full-Time
At Bath & Cabinet Experts, our Call Center Team Leads are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows.
Job Duties & Responsibilities:
- Manage and maintain accurate, up-to-date schedules for Design Consultants
- Handle inbound and outbound confirmation calls
- Confirm and verify required criteria for in-home sales appointments, including:
- Homeownership
- Project interest and scope
- Decision-maker availability
- Reinforce appointment expectations and value with homeowners
- Improve customer satisfaction through professional and effective communication
- Reduce cancellations, reschedules, and no-shows
- Document all appointment updates and notes accurately in the CRM
- Communicate schedule changes or concerns to sales leadership
Skills & Qualifications:
- Minimum of 2 years’ experience in confirmations, call center, or sales-related roles
- Excellent verbal communication and phone presence
- Strong organizational skills with the ability to prioritize tasks effectively
- Detail-oriented with strong follow-through
- Comfortable working in a fast-paced environment
Benefits:
- Full-time W2 employment with competitive pay and several bonus opportunities
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
- Paid Time Off including paid holidays and your birthday off!
- Flexible remote schedule with weekend availability
- Ongoing training to grow your skills
- Work in a supportive, award-winning company that values people and performance
Why work at Bath & Cabinet Experts?
Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.
In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home.
At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner.
We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.