Call Center Representative

Title: Remote Call Center Representative - Puerto Rico

Location: Puerto Rico

Full time

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Customer Service Representative - Puerto Rico

Must be proficient in English.

Must reside in Puerto Rico to be considered.

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $11/hr, and a range of incentives and benefits, you''ll be empowered to make a real impact every day.

What We Offer:

• Work From Home

• Full-Time Employment: Reliable schedule and stability.

• Competitive Pay: $11/hour starting on day one.

• Pay is $11/hour which may be below your state''s minimum wage. Please take tis into consideration when applying.

• Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST.

• This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.

• Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST.

• Paid Training: Get the training you need to excel.

• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.

• Career Growth: Opportunities to advance your career in a supportive, innovative environment.

• Full Benefits: Comprehensive benefit options and a great work environment that values your success.

What You''ll Do:

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Listen actively to understand customer needs and offer clear, accurate information.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Support team operations during peak times or absences to help maintain seamless service.

What We're Looking For:

• An effective communicator who can clearly explain complex information.
• A dedicated professional with a strong work ethic and problem-solving skills.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• Ready to commit to 100% attendance during our three-to-five-week paid training period.

Requirements:

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Proficient in English.
• Complete a background check, credit check, and security fingerprinting.
• Reside in Puerto Rico with legal authorization to work permanently in the United States.

Training Requirements:

• Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).
• Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:

• Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
• Must maintain a dedicated work area with a desk, chair, power access, and direct LAN (wired) connection.
• Company equipment will be provided

Preferred Qualification:

• 1+ years of previous call center experience

Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!

Looking for more information?

We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.

Landing Page: About Call Center Representative Role

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $11.00 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.