Call Center Representative

Title: Call Center Representative (Remote) - 546942

Department: Federal Services

TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.

**PLEASE NOTE**

• To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
• MUST dress in professional business casual attire.
• MUST have a reliable source of transportation.
• The hourly rate is $16.61, which is non-negotiable.
• Credit check is a MUST for all applicants.

This is a remote role, and all applicants must be willing/able to work various shifts: Between 9 am and 9 pm Covering Eastern, Central, Mountain, and Pacific Time Zones in the US. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months. 

All qualified candidates must live and work within the state of Texas from ONLY one of the locations listed below:

El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX *  San Antonio, TX * Sierra Blanca, TX * McAllen, TX  * Marfa, TX  * Harlingen, TX * Denton, TX * Ellis, TX * Hunt, TX * Kaufman, TX * Rockwall, TX * Collin, TX * Fort Lauderdale, FL

Responsibilities:

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Qualifications:

• Must be a U.S Citizen
• High School Diploma or GED 
• MUST hold an active secret clearance or have held one in the past
• At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
• Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
• Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
• Ability to remain calm, professional, and solution-focused during high-stress situations.
• Self-discipline and time management skills, necessary for working independently in a remote setting

Preferred Requirements:

• Returned Volunteers (RPCV) are highly encouraged to apply, but this is not required.
• Experience working in a virtual team or prior remote work experience is a plus.
• Bilingual (English/Spanish) candidates are preferred due to the diverse customer base