Business Intelligence Manager

Title: Business Intelligence Manager

Locations: Westwood, Massachusetts; Iselin, New Jersey; Johnston, Rhode Island; Shelton, Connecticut; Philadelphia, Pennsylvania

Work Type: Hybrid

Job Description:

Description

The Business Intelligence (BI) Manager leads a portfolio of analytics and reporting solutions aligned to a specific line of business. This role translates business strategy into governed, scalable, insight-driven reporting that supports executive decision-making.

The BI Manager operates at the intersection of business, data, and technology - driving modernization, elevating analytical rigor, and building high-performing BI talent.

This is a leadership role focused on impact, clarity, and enterprise standards - not report production.

Key Responsibilities

Business Strategy & Partnership

• Serve as the primary BI lead for assigned business stakeholders.
• Translate business strategy into a clear BI roadmap and prioritized book of work.
• Lead intake, prioritization, and quarterly planning discussions.
• Develop executive-ready dashboard mockups prior to development.
• Ensure reporting answers defined business questions and drives decisions.

Analytical Leadership

• Apply structured problem-solving and quantitative reasoning to ambiguous business challenges.
• Ensure analytical outputs are statistically sound and logically defensible.
• Guide team members on metric definition, data interpretation, and trend analysis.
• Elevate sophistication beyond descriptive reporting toward diagnostic insight.
• Partner with data teams to ensure semantic consistency and metric integrity.

Delivery & Modernization

• Lead end-to-end BI delivery lifecycle (intake → requirements → design → development → validation → deployment).
• Ensure compliance with enterprise governance and documentation standards.
• Drive migration from legacy reporting tools to modern BI platforms (e.g., Power BI).
• Reduce manual reporting and spreadsheet dependency.
• Balance execution speed with quality and scalability.

Team Leadership & Talent Development

• Manage and develop BI analysts (onshore and/or offshore).
• Establish clear roles, expectations, and performance standards.
• Conduct regular 1:1s and structured team forums.
• Elevate team capabilities in:
• Data modeling
• Visualization best practices
• Executive storytelling
• Business acumen
• Build a culture of accountability and early risk escalation.

Executive Communication

• Present analytics in concise, executive-ready formats.
• Frame insights around impact (revenue, cost, risk, customer).
• Raise issues proactively and clearly.
• Influence decision-making through structured narrative and visualization.

Qualifications

Required

• Bachelor's degree in Analytics, Data Science, Information Systems, Business, or related field
• 7+ years of experience in BI, analytics, or data roles
• 2+ years of people leadership experience
• Strong SQL and data modeling expertise
• Experience with Power BI or comparable enterprise BI platform
• Demonstrated ability to translate ambiguous business needs into structured analytics

Preferred

• Master's degree in Analytics, Data Science, Statistics, Business Analytics, Applied Mathematics, or related quantitative discipline
• Experience in banking or financial services
• Experience working with cloud-based data environments (e.g., AWS, Fabric)
• Experience leading offshore or distributed teams
• Experience modernizing legacy reporting environments

Schedule: 40 hours per week, Monday-Friday

Hybrid: 4 days per week on-site

Pay Transparency

The salary range for this position is $140,000- $180,000 yearly plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. 

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

Glassdoor Best Place to Work in Consulting, Finance & Insurance

The Banker's

US Bank of the Year

Dave Thomas Foundation's Best Adoption-Friendly Workplace

Disability:IN Best Places to Work for Disability Inclusion

Human Rights Campaign Corporate Equality Index 100 Award