Business Application Support Analyst

Title: Business Application Support Analyst

Location: Remote

Job Description:

Business Application Support Analyst   
Full-time, Maternity Cover (12 Months) 
Remote with travel as and when required

The Role:
Are you passionate about technology and problem-solving? Join us as a Systems Support Analyst and play a key role in keeping our ERP and core business systems running smoothly. You'll help support the technology that underpins the operations and strategic success of James Fisher & Sons, working to resolve issues, deliver system improvements, and ensure our critical business applications perform at their best.

What you'll be doing:

• Provide first-line support for ERP and core business systems, including Microsoft Business Central and IFS.
• Troubleshoot and resolve system issues, engaging external support partners when required.
• Support system implementations, upgrades, and continuous improvements.
• Partner with stakeholders across the business to understand requirements and deliver effective solutions.
• Deliver user training and maintain system documentation and guidance materials.
• Monitor system performance, ensuring reliability, data integrity, and security.
• Collaborate with the IT team to integrate business systems and optimise system effectiveness.

What we're looking for:

• Degree in IT, Computer Science, or a related discipline.
• Experience supporting ERP systems, ideally Microsoft Business Central or IFS.
• Strong troubleshooting, analytical, and problem-solving skills.
• Knowledge of business processes, systems integration, and data migration.
• Familiarity with SQL and database management would be advantageous.
• Excellent communication skills and the ability to work effectively with stakeholders at all levels.
• Collaborative, adaptable, and detail-oriented, with a continuous improvement mindset.
• Experience in organisational change management, data migration, system implementation and migration will be advantageous.

Why join us?

• Competitive salary & benefits package  
• Opportunities for career growth and visibility across the organisation  
• A supportive, inclusive culture that values your ideas and contributions  
• Work that truly makes a difference in safety, innovation, and global capability  

About us:

James Fisher is a global engineering services company with over 50 years of experience delivering complex offshore energy projects in some of the world’s most challenging environments. We operate across Energy, Defence, and Maritime Transport, leveraging cutting-edge technology and deep expertise to support the full lifecycle of our customers’ assets.  

Our One James Fisher strategy unites our capabilities under a single vision, building a stronger, more cohesive business within the Blue Economy.  

At James Fisher and Sons, we are committed to taking positive action on diversity and strongly encourage applications from candidates of all backgrounds. We are proud to be a Disability Confident employer and recognise that our success is driven by the talent and diversity of our workforce. 

To support an accessible and inclusive recruitment experience in the UK, we partner with Vercida.