Business Analyst

Business Analyst

Location: Remote

Job Description:

Business Analyst

For remote, hybrid, and onsite positions, the employee bears travel costs to the nearest NASA Center for badging and the issuance of NASA IT equipment. The employee must have a reliable internet connection and be able to VPN into the NASA network to conduct work.


JOB DESCRIPTION:

Rothe is seeking a Business Analyst for the Collaboration and Productivity Services Office, within Workplace Collaboration Services in Office of the Chief Information Officer in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency’s enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA’s Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM). From photographing rocket launches and recoveries,  to producing engaging videos, to information technology management, to using social media to share NASA’s message, eMITS integrates services for NASA IT and provides NASA’s communication to the outside world. Come join us in support of NASA’s mission to inspire the world through information and discovery.

Provide support in customer engagement, requirements gathering, and transition planning activities related to enterprise file storage and collaboration services.  Identifying and coordinating with key stakeholder groups, assessing business needs and collaboration use cases, evaluating appropriate solutions, developing licensing estimates, supporting communications, migration planning, and user adoption efforts through the creation of transition materials and end-user guidance.
 

• Providing customer support by assisting customers during transition and implementation activities.


• Responding to customer inquiries and requests related to file storage, collaboration services, licensing, and migration activities.


• Documenting customer issues, requests, and service needs and ensuring appropriate tracking and resolution.


• Providing guidance and assistance to users regarding service capabilities, usage, and adoption of approved collaboration tools.


• Supporting customer onboarding, training, and transition activities through direct engagement and assistance.


• Escalating unresolved issues to appropriate technical or service management personnel and tracking all issues through resolution.


• Collecting and communicating customer feedback, concerns, and recurring issues in support of continuous service improvement.


• Assisting with the distribution of communications, user guidance materials, and transition-related information to customers and stakeholders.

EDUCATION:


BA/BS degree


Minimum Requirements:

• Two year’s experience working with geographically separated customers.


• Two year’s experience with software collaboration tools in a SaaS environment including Box, Mural, Slack, O365, and others.


• Comfortable interfacing with senior leadership, stakeholders, customers, and other contracts.


• Due to security requirements, this position is only available to U.S. Citizens


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Preferred Qualifications:

• Strong time-management skills


• Able to shift rapidly and frequently between projects


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Rothe is an EEO/AA/Disability/Vets Employer and complies with E-Verify.

Rothe is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

RDI shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).