Business Analyst

Title: *Business Analyst (Hybrid Jackson, MS)

Location: Jackson, MS

Job Description:

Overview:

We have a client looking for a Business Analyst.  





Core Responsibilities Include:

• Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.


• Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data
  
  manipulation.


• Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.


• Experience in interacting with DHS program areas and technical staff regarding business and information technology needs.


• Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.


• Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.


• Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.


• Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.



 
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Required Skills:

• Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or
  
  E&T



 
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Preferred Skills:

• Proficiency with JIRA (documented change system).


• Proficiency with Windows applications.


• Certified Professional Business Analyst.



 
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Education:

• Minimum 2-year degree



 
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 Additional Details:

• Must train onsite in Jackson, MS for six weeks, then you can move to remote.  



 
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