Branch Operations Manager

Title: Branch Operations Manager

Location: Adelaide Australia

Job Description:

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.

Overview

Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.

About the role

We are seeking a Branch Operations Manager to join our team and play a pivotal role in managing branch operations and administration. This role also involves leading the Assistant Account Executive team and supporting the Branch Manager in the day to day running of the branch network. As the second in command, you will have decision-making authority and contribute to the branch's overall success.

A Day in the Life

• Lead strategies to drive growth and operational efficiency within the branch
• Manage daily office operations and ensure a productive work environment
• Oversee operational metrics, including: debtor & credit management, branch compliance and quality assurance, client service and engagement standards, client retention strategies, shared ownership of the branch expense budget, leave management (annual, personal, and long service leave)
• Act as the 2IC to the Branch Manager, deputising in their absence
• Contribute to annual business planning and budgeting processes
• Analyse and monitor sales and operational results, taking action to meet performance targets
• Ensure broking staff maximise fee and commission income with agreed exception processes in place
• Provide cross-functional support by holding working knowledge of other roles within the branch
• Support employee development, succession planning, and staff engagement initiatives
• Administer HR policies and manage underperformance or cultural issues in collaboration with HR
• Foster a positive working culture and maintain strong relationships within the Gallagher community

Skills and experience

• 3+ experience in a similar role
• Proven ability to build and maintain meaningful relationships at all levels
• Strong technical knowledge of insurance lines and associated legislation
• Excellent organisational, written, and verbal communication skills
• Proficiency in computer literacy and familiarity with industry trends
• Leadership and collaboration skills, with a focus on driving results and accountability
• Tier 2 or Tier 1 qualification highly regarded

What you'll get

We believe that high performance requires high support. Our benefits are designed to support you professionally and personally:

• Career Development: Structured training programs, career pathways and tuition assistance
• Flexibility: We offer true work life balance through flexible work options
• Wellbeing: Access to our Employee Assistance Program and wellbeing initiatives
• Extra time off: Additional lifestyle leave options and paid volunteering days
• Financial Benefits: Employee Stock Purchase Plan, Gallagher Rewards (discounts at 1,000+ retailers) and salary sacrificed Superannuation options

Employment offers are subject to satisfactory reference & background checks.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.

This is an exciting chance to join a global leader and make a real impact. Apply now via Gallagher Careers. Our Talent Acquisition team is here to help at careers@ajg.com.au.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.