Booking Operations Support Specialist

Title: Booking Operations Support Specialist

Location: New York City

Job Description:

About Fora

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. Our comprehensive, business-in-a-box platform combines cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships, giving travel entrepreneurs everything they need to launch and scale successfully. At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.

Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.

We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.

About The Role

Part-Time | Remote | Contract

We are seeking a proactive and customer-focused Booking Operations Support Specialist to join our support team. This role is essential for assisting travel advisors and liaising with hotels to resolve booking and rate-related issues. The ideal candidate is proficient in reading and writing English, has prior experience in the travel industry, and is eager to develop technical skills while supporting a dynamic team.  

This role reports to our Support Operations Lead and is well-suited for someone looking for flexible, contract-based work with consistent volume.

Key Responsibilities

Advisor & Hotel Communication:

• Write empathetic and clear messages to advisors regarding their support tickets.
• Compose concise and informative alerts to hotels if their rates aren’t loading in the Global Distribution System (GDS).
• Occasionally initiate phone calls to hotels when advisors report issues with reservations.

Technical Support & Investigation:

• Follow detailed instructions to search logs and use queries to locate hotel_reserve and hotel_rules logs. This will be taught as part of the onboarding.
• Analyze logs to extract relevant rate information and identify discrepancies or issues affecting bookings.
• Coordinate with hotels and internal teams to resolve issues such as:
  • Missing rates
  • Incomplete or confusing rate descriptions
  • Rates that do not match the hotel website
  • Promotions not reflected on the portal

Booking Coordination:

• Forward booking details to advisors by accurately matching bookings to the corresponding advisor support tickets.

Continuous Improvement:

• Collaborate with the booking platform team to suggest improvements in processes and technical solutions.
• Demonstrate a willingness to learn and grow into more technically oriented roles.

Requirements

• Strong written and verbal communication skills in English. Ability to empathize with and assist advisors effectively.
• Basic technical aptitude, with a willingness to learn how to navigate internal tools.
• Problem-solving skills and the capacity to manage multiple support tickets in a fast-paced environment.
• Experience working in the travel industry, or prior experience in a CX (customer experience) or semi-technical support role is a plus.

Time Commitment & Compensation

This role will start at 25–30 hours per week, with the opportunity to scale over time based on workload and performance. We’re looking for consistent coverage during  6–11pm ET, including weekends.

Compensation is $30/hour (commensurate with experience).

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. 

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.