Billing and Collections Specialist

Title: Billing and Collections Specialist

Location: Sunnyvale, California (Remote)

Department: 90Y400 - 405 Accounting

Job Description:

About Knightscope

Knightscope (NASDAQ: KSCP) is a security technology company building the nation's first Autonomous Security Force — autonomous machines, AI-driven software, and elite security professionals operating as one integrated managed service. The Company is on a mission to make the United States of America the safest country in the world. One Team. One Force.

Job Summary 

The Billing & Collections Specialist is responsible for managing the end-to-end billing cycle and driving timely collection of accounts receivable across an assigned client portfolio. This role ensures invoices are accurate, contract-compliant, and issued on schedule, while proactively resolving billing discrepancies, contract rate changes, and payment delinquencies. The ideal candidate combines strong attention to detail with the ability to interpret contract terms, communicate effectively with internal and external stakeholders, and maintain organized documentation across a high volume of active accounts.

About the Role

Knightscope is looking for a detail-oriented Billing & Collections Specialist to join our finance operations team. In this role, you'll own the billing lifecycle for a portfolio of client accounts — from generating accurate, contract-compliant invoices to driving timely collections and resolving discrepancies before they become bigger problems. You'll work closely with contracts, sales, and account management teams to keep billing aligned with evolving contract terms, rate changes, and renewal timelines.

This is a great fit for someone who thrives on accuracy and organization, is comfortable navigating complex contract language, and enjoys being the person who catches issues before they escalate. You'll have real ownership over your book of business and will play a key role in keeping revenue flowing smoothly and predictably.

Key Responsibilities 

• Prepare and issue accurate client invoices in accordance with contract terms, including rate escalations (e.g., CPI-based increases), amendments, and renewal schedules
• Monitor accounts receivable aging and lead proactive collections efforts, including client outreach, payment plan coordination, and escalation of past-due accounts
• Reconcile billing records against signed contracts, purchase orders, and payment history to identify and resolve discrepancies (under/overbilling, missing documentation, expired terms)
• Maintain accurate customer and contract records within the billing/ERP system (e.g., NetSuite)
• Track and flag contracts approaching renewal, expiration, or requiring rate adjustments
• Support month-end close activities, including reporting on outstanding balances, deposits, and unmatched payments
• Respond to internal and external billing inquiries in a timely, professional manner

Required Qualifications

• 2–5 years of experience in billing, collections, or accounts receivable, ideally in a contract-driven or B2B/government client environment
• Proficiency with ERP/accounting systems (NetSuite preferred) and strong Excel skills
• Experience interpreting contract language as it applies to invoicing and rate changes
• Excellent organizational skills and ability to manage a large, active client portfolio
• Strong written and verbal communication skills
• High attention to detail and a track record of accuracy under deadline pressure

Compensation & Benefits

• Base Salary: $55,000 – 65,000 (DOE)
• Equity: Stock options
• Benefits: Medical, dental, vision, 401(k), paid time off
• Location Requirement: Remote