Billing Analyst

Title: Billing Analyst

Location: Remote CA

Type: Full-time

Workplace: Fully remote

Job Description:

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. 

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. 

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.  

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission


• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy 


• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale


• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission


• We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role 

We’re on the lookout for a sharp, detail-oriented Billing Analyst to join our Finance team. In this role, you'll take the lead on managing end-to-end billing processes and supporting projects that level up our billing systems and customer experience.

You’ll thrive in this role if you bring curiosity, a knack for problem-solving, and the ability to keep pace in a fast-changing environment. If digging into data, streamlining processes, and helping things run smoother than a freshly updated spreadsheet sounds like your thing - we’d love to hear from you.

This will include

• Be the go-to for billing queries from both internal teams and customers


• Own the end-to-end customer billing process


• Run monthly billing cycles and ensure accuracy


• Maintain and update our billing system — including accounts, products, subscriptions and workflows


• Prepare monthly billing reports and provide insights where needed


• Handle ad hoc billing and make adjustments to accounts as required


• Collaborate with the broader Finance team on cross-functional projects


• Support ad hoc reporting and contribute to continuous improvement initiatives

Who you are 

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

Solid understanding of billing processes and functions A methodical and logical approach to resolving billing scenarios 2–3 years' experience in a similar role Experience with Zuora or similar SaaS billing platforms Intermediate to advanced Microsoft Excel skills (pivots, lookups, the works)

 

• Bonus points for experience working in a high-growth tech or SaaS environment

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs 
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies 
• You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities