Bilingual Sleep Services Clinician - Registered Nurse

Title: Bilingual Sleep Services Clinician (RN)

Location: 50701, United States

REMOTE

Patient Services

Full-Time

Requisition #: BILIN001954

Job Description:

Sleep Services Clinician Summary  

VGM Compliance Services is a division of VGM Group and an industry leader in outsourced services - such as education, virtual in-service, and compliance - and looking for a Registered Nurses (RN) to join the team as a Sleep Services Clinician. In this role the RN will be responsible for coordinating education, set-up and compliance monitoring of sleep and respiratory patients. The role requires direct communication with patients to educate, inform and coach those patients on the use of their prescribed devices.  The RN will use live, calls, text, email and cloud-based monitoring to determine whether the patient is successful using their prescribed product.  

What’s more? At VGM Group, we are 100% employee owned.   

Working Location: Flexible in remote, hybrid, or on-site (Waterloo, IA)

Hours: Full-Time, Monday-Friday 

Registered Nurse Responsibilities as a Bilingual Sleep Services Clinician  

• Coach patients on the importance of using their prescribed devices 

• Educate patients on OSA and the potential consequences of untreated OSA 

• Answer calls from referral sources in a timely and professionally manner, and secure referral orders by telephone, fax, and electronic means in a call center environment  

• Coordinate the delivery of medical equipment and other healthcare services, including contacting the patient, provider, or on-line tracking system to confirm items were delivered and/or services rendered 

• Ensure patients receive a high standard of service delivery and care through a series of follow-up quality questions to ensure company quality standards are being met  

• Provide support to patients requesting translation or requiring bilingual service  

• Communicate with internal and external parties to keep them informed of order status, including outlying situations that could affect the referral  

• Collect and enter accurate and detailed patient and provider information into the compliance platform on a real-time basis  

• Answer questions from patients, providers, and company staff 

• Identify and resolve service issues and complaints 

• Remain up to date on knowledge of company policy and procedures and regulatory, contractual, and accreditation requirements 

• Review orders to ensure they are setup with accurate coding, quantity, and pricing 

• Available for after hours on-call coverage 

• Follow strict confidentiality and HIPAA privacy and security guidelines 

• Perform other duties as assigned 

Qualifications  

• Valid and active certification or license required [Registered Nurse (RN), Multi State Registered Nurse Compact License]  

• Bilingual in English and Spanish – reading, writing, and speaking  

• Fluent in Spanish - oral and written communication  

• Flexible with the ability to routinely adapt to change  

• Ability to work in multiple software systems at a time 

• Maintain a positive and professional attitude while working with others of varying backgrounds 

• Set a positive example through personal attendance and time management 

• Demonstrate appropriate verbal and written communication skills with clients and coworkers  

• Work cooperatively in a team environment to achieve business goals and growth opportunities  

• Flexible in scheduling as one weekend a month may be required 

 Physical Requirements  

• Must be able to lift up to 10 pounds at times  

• Must be able to sit or stand for up to 8 to 10 hours 

• Visual abilities to include reading, distance vision and peripheral vision  

• Strict adherence to all physical safety standards 

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate. 

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.