Bilingual New Business Specialist

Title: Bilingual New Business Specialist

Location: Remote - Anywhere in Canada

The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

 

Empire Life is looking to hire a Bilingual New Business Specialist to join our Group Operations team! We are actively seeking candidates to fill a current, open position. 

 

Why pursue this opportunity

 

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

 

What you’ll be working on

• Monitor the progress of multiple ongoing implementations and provide regular updates to the customers and distribution partners 

• Apply knowledge of systems, products, processes and contract wording to quickly and efficiently resolve challenges that arise during the implementation process to ensure a smooth implementation process for the customer 

• Work cooperatively with distribution partners and customers to ensure all information required to implement a new group is complete and accurate 

• Manage the end to end implementation process; collaborates with the New Business Coordinators to ensure commitments are achievable and met

• Create a strong first impression of Empire by demonstrating a personal touch, being easy to do business with and professional

• Evaluate and gather additional information, if required; formulate and communicate decisions to ensure a smooth process for the client 

• Work with appropriate peers to recommend and/or establish special contract and/or booklet presentation as required

• Liaise effectively with end customers, distribution partners and other business units

• Support the service and administrative requirements of the business unit 

What we’re looking for you to have

• Completion of a University degree in business administration or related discipline

• 1+ years work experience in the insurance/financial services industry or an office environment

• Experience in a customer facing role 

• Working knowledge of group products, contract provisions and administrative procedures

• Bilingualism (English/French) is required

• Ability to present information clearly and logically to a variety of audiences (internal and external)

• Ability to think logically, analyze and solve problems

• Attention to detail/accuracy and the ability to prioritize and balance multiple tasks or projects 

• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

 

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases

• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions

• Competitive uncapped commission, for sales positions

• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account

• Flexible work arrangements and an annual allotment of personal health days.

• Four weeks annual vacation from hire date

• A defined contribution pension plan with generous employer matching

• Top up programs for parental leave and compassionate leave

• Employer-sponsored wellness and recognition programs

• A cash employee referral program