Bilingual Member Service Specialist

Seasonal - Bilingual Member Service Specialist - Starting at 18.50 - Remote

locations

Home

time type

Full time

job requisition id

R-17069

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Job Posting Title

Seasonal - Bilingual Member Service Specialist - Starting at 18.50 - Remote

Job Description

The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries.

Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Minimum Qualifications

• High School Diploma or GED is required

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented

Preferred Qualifications

• 1 year of customer service experience
• Fluency in another language (Spanish)
• Pharmacy Benefit Management or other Healthcare experience

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.