Bilingual Medical Receptionist

Title: Bilingual Medical Receptionist 

Location: United States, Remote

Department: Customer Service/Support

Overview

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

 

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. 

 

Responsibilities

Some of what you will be doing:

• You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
• You’ll be responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
• Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership.
• Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
• Answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation
• Contact health plans and verifies patient insurance information
• You will be making a difference in someone’s life 

 

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. 

Qualifications

We want you to be successful, so these are some of the qualifications required:

• High School Diploma or General Education Degree (GED) required
• Healthcare experience and experience with scheduling appointments and EMR and EHR (Electronic Medical/Health Records) databases (medical assistant, medical front office)
• Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records
• Experience with Microsoft Outlook (email) and Word
• Excellent oral and written communication skills
• Excellent demonstration of caring, empathy, and compassion
• Bilingual in English and Spanish
• Able to provide 2 monitors with 22 inch monitor at least

Compensation & Benefits

 

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Bilingual Medical Receptionist role is $17.50 per hour.

In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.

 

Additional Information

 

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

 

Req:  5246

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