Bilingual Customer Service Representative

Title: Bilingual Customer Service Representative (Remote)

Location: Cleveland

Job Description:

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

We are looking for a Bilingual representative who is fluent in English and Spanish. Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team!

This role is responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls and emails from customers to answer questions, process requests for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines.

This is a remote/work-from-home position.

What You Will Do:

• Answer and return calls from policyholders and agents effectively and professionally.
• Addresses customer complaints and determines appropriate solution. 
• Processes daily requests from agents and policyholders with high accuracy.
• Ongoing training with products and processes within the customer service department.
• Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner.
• An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email.
• Assist with the distribution and mailing of outgoing letters generated by the customer service team. 
• Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
• Assists with complaint research, follow-up and resolution.
• Complete assigned projects in the planned timeframe.

What You Can Bring:

• High School Diploma or equivalent.
• 1- 2 years’ customer service experience required.
• Must be fluent in English and Spanish.
• A high level of integrity, confidentiality, flexibility and support of management is always expected.
• Excellent analytical skills and attention to detail.
• Ability to handle and prioritize multiple tasks and meet deadlines.
• Ability to work well under pressure.
• Positive and helpful attitude.
• Individuals must be team players and be able to work independently.
• Proficiency in Microsoft Word and Excel helpful.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.