Bilingual Customer Service Representative

Title: Bilingual Customer Service Rep (French and English)

Location: , Canada

Job Description:

Employees can work remotely

Full-time

Company Description

For 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation and safety, and our dedication to reliable, on-time delivery. So, if you know where you’re headed, we have the training and career development to help you get there.

Job Description

• Assisting customers with all their inquiries via phone/email/chat (ie. tracing/tracking requests, etc.)
• Scheduling & confirming pick up's
• Follow up on interline requested pick up's
• Co-ordinating with other departments/terminals to ensure customers' requirements are being met
• Assisting sales
• This is a remote position reporting to the Head Office in Gore Bay
• This is a Monday-Friday Shift from 10:30 AM to 7:00 PM EST

Qualifications

• Must be bilingual (Able to speak and write fluently in both English and French)

• Professional writing & phone skills

• Ability to problem solve

• Ability to work as a team & individually

• Excellent communication

• Reliable

This is a remote position: Candidates can work from home. All training and equipment will be provided, however candidates must provide their own internet.

Additional Information

As a member of the Customer Service Team, you are also eligible for the following benefits:

• Profit Sharing

• Benefits (including health and dental)

• Opportunities for growth and advancement