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Bilingual Contact Center Senior Specialist

Nielsen

  • Date Posted:

    1/23/2025 

  • Remote Work Level:

    100% Remote

  • Location:

    Mexico

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time, Flexible Schedule

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    Call Center, Customer Service, Sales

  • Benefits:

    Work From Home Stipend

About the Role

Title: Bilingual Contact Center Sr Specialist

Location: Mexico

Type: Full Time

Workplace: remote

Category: Call Center

Job Description:

Exciting work-From Home Opportunity!As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process.

Job Responsibilities & Home Office Requirements

  • Managing relationships with Nielsen families participating in media measurement panels. 
  • Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.  
  • Strong communication and persuasion skills are crucial. 
  • Collect device information, troubleshoot remotely, and ensure accurate data collection. 
  • Meet performance goals related to sample quality and customer satisfaction.
  • Home Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for evening/weekend work, and mandatory in-person orientation in Mexico City.

What You'll Need:

  • Bilingual Proficiency: Fluency in both English and Spanish (written and verbal) is essential.
  • Strong Communication & Interpersonal Skills: Excellent negotiation and customer service skills are required, with sales experience a plus.
  • Technical Proficiency: Requires strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
  • Superior organizational and time management abilities are crucial. 
  • High school diploma or equivalent work experience.

What you can expect:

  • Flexible Schedules: We offer a variety of shift options to accommodate diverse needs. Exact shift details will be discussed during the interview process. All candidates must be willing to work one weekend day per week.
  • What's in it for me:

Fully remote position (after Day 1 orientation in Mexico City)

Comprehensive training program

Opportunity to work with cutting-edge technology

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