Bilingual Contact Center Licensed Healthcare Professional

Bilingual Contact Center Licensed Healthcare Professional

Job Description

Job ID#: 8315

Positions Available: 3

Entry level, recently licensed professionals are invited to apply. Paid training provided.

100% Remote (U.S.) | EST Hours M-F 8:30a-5:30p

Pay Rate: $35.10/hour

Alphanumeric is hiring a fully remote Bilingual Contact Center Licensed Healthcare professional (Spanish/English) to support our long-standing pharmaceutical client of 20+ years. This is a clinical licensed healthcare professional role (non negotiable) supporting medical product information, adverse event reporting, and product quality complaint intake.

This role requires an active U.S. clinical license (RN, RPh, PharmD, PA, etc.). Candidates without an active license will not be considered.

This position supports healthcare professionals and consumers by delivering accurate, compliant, and clinically appropriate medical product information in a regulated pharmaceutical environment.

This Is NOT a General Call Center Role

This is a medical product information support role and requires:

• Clinical judgment
• Knowledge of adverse event reporting
• Comfort working in regulated pharma environments
• Strong documentation and compliance discipline

Key Responsibilities

• Respond to inbound medical and product inquiries from healthcare professionals and consumers
• Perform Adverse Event (AE) and Product Quality Complaint (PQC) intake and documentation
• Apply clinical knowledge to assess, document, and route safety information appropriately
• Utilize knowledge management systems and multiple internal databases
• Identify root cause of inquiries and provide compliant, accurate responses
• Ensure strict adherence to regulatory, safety, and quality standards
• Document all interactions accurately and thoroughly
• Provide professional, empathetic, and clinically appropriate communication
• Meet quality, compliance, and productivity metrics in a structured environment

Job Requirements

Required Qualifications

Fluent or professional proficiency in Spanish

Active U.S. license in good standing in one of the following:

• RN, RPh, PharmD, PA, or equivalent clinical degree

Experience in one or more of the following preferred

• Pharmaceutical / biotech
• Medical Information
• Clinical nursing or pharmacy environment
• Drug safety, quality, or regulated clinical support role

Experience or familiarity with:

• Adverse Event reporting
• Product Quality Complaint handling
• GMP / cGMP environments
• Regulated documentation standards

Soft Skills:

• Clinical judgment
• Analytical and problem-solving skills
• Written and verbal communication
• Documentation accuracy
• Computer skills (Microsoft Office; Excel preferred)

Nice to have

Prior experience in:

• Medical Information Contact Centers
• Drug Safety / PV
• Clinical support hotlines
• Pharma or biotech call centers