Associate Director US, Partner Success

Title: Associate Director US, Partner Success

Location: United States, Remote

Job Description:

• Proven success managing enterprise-scale partnerships in fintech, payments, or eCommerce, with a track record of influencing executive stakeholders and driving revenue growth.
• You’ll turn into action, crafting data-driven account plans and personalized strategies that deepen engagement and accelerate GMV across Zip’s top merchants.
• Remote-first opportunity for U.S.-based employees, with the option to work in-person at our Manhattan office.
• Fluency in verbal and written Mandarin required to support Merchant Partner relationships

Start your adventure with Zip

As an Associate Director US, Partner Successs, you will own and expand some of Zip’s most strategic Enterprise merchant relationships across the retail, eCommerce, and payments ecosystem. This role goes far beyond day-to-day management — you’ll act as a strategic advisor, leveraging Zip’s global BNPL platform, data insights, and marketing capabilities to drive measurable growth and innovation for enterprise merchants.

You’ll lead cross-functional initiatives spanning marketing, product, data, and operations to deliver solutions that improve conversion, unlock incremental revenue, and deepen customer engagement. This role requires a balance of commercial acumen, analytical insight, and relationship mastery — someone who can operate as both a trusted partner to C-suite stakeholders and an internal champion for merchant success.

You’ll Change the Game By:

• Owning and expanding a portfolio of high-value enterprise partnerships, driving growth across GMV, profitability, transaction volume, and new user acquisition.
  Developing strategic account plans for top merchants, grounded in data and market intelligence, with clear performance targets and co-marketing activations.
• Partnering with client executives to shape omnichannel payment strategies, integrating Zip’s BNPL capabilities across online, in-store, and mobile channels.
• Leading joint business reviews (QBRs) and presenting actionable insights — highlighting performance metrics, benchmarking trends, and strategic recommendations that influence executive decision-making.
• Driving cross-sell and up-sell motions across the merchant’s organization by aligning Zip’s expanding suite of solutions (BNPL, Pin8, marketing placements, and consumer insights) with evolving merchant needs.

Acting as the voice of the customer internally — partnering with product, analytics, and marketing to identify feature opportunities, resolve friction points, and inform future innovation.

• Collaborating with Zip’s global teams to scale best practices across markets, ensuring consistency in execution and delivery excellence.

Managing long-term commercial renewals and contract negotiations to secure favorable, mutually beneficial terms

• Leverage AI-powered insights and predictive analytics to identify growth opportunities, forecast merchant performance, and personalize partnership strategies that drive measurable GMV and adoption outcomes

What You’ll Bring to the Team:

• 12+ years of strategic account management experience, managing enterprise-scale partnerships, ideally within fintech, payments, or eCommerce.  Of the 12 years, 7 focused in ecommerce.  
• Proficiency in Mandarin required to support and communicate effectively with a segment of our Merchant Partner base.  
• Proven ability to deliver revenue growth, increase share of wallet, and influence executive stakeholders in a matrixed, global environment.
• Deep understanding of BNPL, digital payments, and retail tech ecosystems, with fluency in merchant operations, checkout optimization, and consumer financing.
• Demonstrated success in building and executing commercial strategies across omnichannel partners, including cross-sell and upsell plays
• Exceptional analytical, presentation, and storytelling skills — capable of distilling data into narratives that drive strategic decisions.
• Experience building and executing data-driven account plans and marketing activations.
• Experience collaborating with Product, Data, Marketing, and Ops to inform roadmaps and remove friction — acting as the voice of the partner inside the business
• Comfortable navigating CRM tools (Salesforce), forecasting, pipeline discipline, and deal documentation at an executive level
• Hands-on experience with AI tools or platforms to inform decision-making, automate insights, or personalize client engagement strategies
• Experience working in a high-growth, matrixed environment — able to scale what works and evolve what doesn’t.
• A collaborative, entrepreneurial mindset and alignment with Zip’s core values: Customer First, Own It, Stronger Together, Change the Game.
• Up to 30 to 40 percent travel to support face to face client engagements and business meetings. 

What you’ll get in return

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code 
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $135k-$150k USD. In addition, you will be eligible for a 30% commission of equal value to the base pay range, making on-target earnings (OTE) a range of $175,000-$195,000 This range reflects our US national compensation band. Additional premium percentages may apply based on our tiered premium location-based strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

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