Assistant Vice President, Revenue Cycle

Title: AVP, Revenue Cycle

Location: Nationwide - Remote

Full-time

Job Description:

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

At Ensemble, our work is guided by a shared commitment to:

• Customer Obsession – We put our clients, patients, and colleagues first by understanding their needs and consistently exceeding expectations.
• Embracing New Ideas – We foster innovation by leveraging emerging technologies, encouraging creativity, and continuously improving how work gets done.
• Striving for Excellence – We execute at a high level every day, delivering measurable results through our Best in KLAS Ensemble Difference Principles.

By living these values, we ensure that every interaction is meaningful and contributes to our mission of redefining what’s possible in healthcare.

Position Summary

The Assistant Vice President of Revenue Cycle – PB AR is responsible for the overall leadership, performance, and strategic direction of Professional Billing Accounts Receivable operations for assigned client(s). This role oversees day‑to‑day PB AR operations, drives performance against cash, aging, and denial KPIs, and partners closely with client leadership to improve outcomes.

The AVP provides leadership to onsite revenue cycle teams, ensures consistent execution of best practices, and influences change across people, process, and technology to maximize cash flow, reduce AR aging, and improve the patient and provider experience.

Key Responsibilities

PB AR Strategy & Performance Leadership

• Define and execute the strategic direction, priorities, and continuous improvement initiatives for Professional Billing AR operations.
• Analyze PB AR performance trends (aging, denials, cash, write‑offs) and provide data‑driven recommendations to clients and internal leadership.
• Develop and maintain operational integration plans with clear objectives, timelines, and measurable outcomes.
• Ensure consistent achievement of client goals and compliance with Service Level Agreements (SLAs).

Client Partnership & Communication

• Serve as a senior client-facing leader for PB AR operations.
• Present key performance indicators (KPIs), risks, and improvement plans to client leadership.
• Partner with clients on initiatives related to:
  • AR aging reduction
  • Denial prevention and resolution
  • Self‑pay follow‑up and patient experience
  • Cash acceleration and bad debt reduction
• Provide weekly and monthly reporting with clear insights, actions, and progress updates.

Operational Oversight

• Provide direct oversight of PB AR operations across onsite and centralized environments.
• Identify operational gaps and lead process improvements across registration, charge capture, coding, billing, follow‑up, and cash posting as they impact PB AR.
• Monitor cash flow and proactively address risks to performance or service delivery.
• Escalate and manage resolution of significant operational issues (e.g., AR backlogs, denial spikes, cash delays).

People Leadership & Talent Development

• Directly manage PB Revenue Cycle Onsite Directors and senior PB AR leaders.
• Own performance management, coaching, development planning, and KPI accountability.
• Lead succession planning and coverage strategies to minimize disruption from vacancies.
• Partner in the recruitment, selection, and onboarding of PB AR leadership roles.
• Foster a culture of accountability, collaboration, and continuous improvement.

Growth & Organizational Contribution

• Participate in and support sales efforts, client renewals, and expansion opportunities related to PB revenue cycle services.
• Share best practices, successes, and challenges across Ensemble clients and internal teams.
• Participate in monthly client and internal leadership calls to support enterprise alignment.

Qualifications

Required

• Significant leadership experience in Professional Billing Accounts Receivable within healthcare revenue cycle operations.
• Proven success driving improvements in AR aging, denials, and cash collections.
• Strong strategic, analytical, and operational leadership skills.
• Ability to influence change across cross‑functional teams in complex environments.
• Excellent communication skills with the ability to present complex information clearly.

Preferred

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (or equivalent experience).
• Revenue cycle certification such as CRCR or other relevant professional certification.
• Experience leading large, multi‑site or client‑based PB AR operations.

Additional Knowledge, Skills & Abilities

• Strong project management and change management capabilities.
• Ability to build and maintain trusted relationships with internal and external stakeholders.
• Comfort leveraging data, dashboards, and technology to drive decision‑making.
• Demonstrated commitment to confidentiality and ethical standards.
• Willingness to learn and adapt to new tools, technologies, and operational models.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.