Assistant Manager, Workers Compensation

Title:Assistant Manager, Workers Compensation
Location: High Point United States

Job Description:

Schedule: Monday-Friday, standard business hours

Location: Remote

Compensation: $35.00/hour

Employment Type: Temporary Contract

Position Overview

The Assistant Manager, Workers Compensation supports senior leadership in the execution, measurement, and continuous improvement of the organization's Workers Compensation and Return-to-Work (RTW) programs. This role focuses on performance analytics, vendor oversight, litigation management, and cross-functional collaboration to drive optimal claim outcomes, cost containment, and regulatory compliance. The position serves as a key analytical and operational partner to Risk Management, EHS, HR, Safety, and Legal teams.

Key Responsibilities

• Program Performance & Analytics.
• Assist in the development, tracking, and measurement of annual objectives and key results (OKRs), quarterly targets, and key performance indicators (KPIs) aligned to Workers Compensation initiatives.
• Track, analyze, and report on leading and lagging performance metrics; identify trends, gaps, and opportunities for improvement.
• Prepare dashboards, reports, and presentations using data visualization tools to communicate insights to leadership.
• Analyze industry benchmarks and comparative data to assess program effectiveness and competitive performance.
• Vendor & Financial Oversight.
• Evaluate monthly, quarterly, and annual performance of Workers Compensation vendors using cost-benefit, feasibility, and trending analyses.
• Translate analytical findings into actionable recommendations for operational and financial improvements.
• Support leadership in vendor sourcing initiatives and ongoing vendor performance management.
• Return-to-Work (RTW) & Process Improvement.
• Oversee and analyze RTW performance against Workers Compensation strategy and ODG best practice guidelines.
• Partner with cross-functional stakeholders to identify program gaps and develop initiatives to increase transitional duty utilization.
• Lead process flow design and analysis for the integrated RTW program.
• Support the refinement and standardization of RTW and Workers Compensation standard operating procedures (SOPs).
• Litigation Management & Claims Support.
• Manage the litigation platform, including evaluation of defense counsel performance, defense costs, rate structures, and financial impact.
• Assist in litigation reviews and recommend strategies for early or optimal claim resolution.
• Identify and analyze litigation conversion triggers; implement mitigation strategies and measure effectiveness.
• Support leadership by evaluating complex claims and recommending resolution and mitigation strategies.
• Serve as the primary advocate for Operations and employees on escalated Workers Compensation matters.
• Training, Compliance & Quality Assurance.
• Manage day-to-day Workers Compensation training and communication platforms.
• Collaborate with internal and external partners to develop and maintain a continuous training program.
• Work with Risk Management to design and manage an external quality assurance program focused on best practices and compliance.
• Prepare and deliver quarterly presentations to leadership on QA findings, trends, and improvement recommendations.
• Recommend updates to Workers Compensation workflows, SOPs, knowledge articles, and Risk Management website content.
• Strategic & Cross-Functional Collaboration.
• Collaborate with Risk Management, HR, Safety, Legal, and other stakeholders to resolve mid-level to complex claims issues.
• Support leadership with business case development for projects and key initiatives.
• Conduct ongoing research to remain current on industry best practices and emerging trends in Workers Compensation.

Qualifications

Minimum Requirements

• Bachelor's Degree in Business, Accounting, Finance, Risk Management, or a related field.
• 5+ years of progressive experience in a finance or analytical role within a casualty brokerage firm, third-party claims administrator, or corporate risk management department.
• 1+ year of leadership or supervisory experience.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to present insights to leadership.

Preferred Qualifications

• Experience drafting formal reports, developing presentations, and managing cross-functional projects.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with business intelligence tools such as Power BI or Tableau.
• Querying and reporting experience with Risk Management Information Systems (RMIS).
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Category Code: JN007, JN024, JN014

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