Asset Recovery Representative

Title: Asset Recovery Representative

Location: TX-Irving

Full time

Job Description:

We’re proud to be named one of USA TODAY’s Top Workplaces, and we’ve earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

At Advancial, we don’t just work hard – we play hard, too. We’re a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job.”

What You'll Do

• Maintain working knowledge of required computer equipment and software, including Microsoft Word and Excel.

• Initiate collection activities by contacting members through phone, written communication, email, and fax on past‑due accounts, ensuring timely follow‑up.

• Demonstrate excellent customer service in all member interactions.

• Ensure loan agreements are complete and accurate for collection workouts, extensions, agency forwarding, and charge‑off recoveries.

• Perform collection tasks such as skip tracing, collecting returned checks, and resolving account disputes.

• Resolve member inquiries promptly.

• Provide status reports on negative share accounts, potential credit card charge‑offs, and loan extensions when requested.

• Maintain knowledge of applicable regulations, including the Fair Debt Collection Practices Act and Fair Credit Reporting Act, and ensure all work complies with these standards.

• Sustain a flexible schedule to meet business needs, including some evening and weekend work.

• Cultivate a positive, respectful, and collaborative culture across the organization—fostering strong relationships among staff, departments, branches, and external partners. Champions a caring and inclusive environment for both employees and members, aligned with the Credit Union’s mission and values.

Compensation

Ranges from $20–$25 an hour, with a hybrid work arrangement based out of our Irving Remote Operations Center.

 

What to Expect in Our Hiring Process

1. A quick phone screen to get to know you
2. A Zoom interview with the team
3. Short assessments to help us learn more about your strengths and work style
4. An in‑person interview at 100 E Royal Ln, Irving, TX 75039.
5. Once you’ve signed your offer letter, we’ll begin your background and credit check

Requirements

High school diploma; one-year related experience and/or training, preferably within a financial services environment; or equivalent combination of education and experience.  Auto collections experience preferred.

 

Ready to Join a Winning Team?

Advancial isn’t just about business – it’s about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you’ve found the right place.

Benefits

What We Offer

Of course we provide healthcare, life insurance, and 401K benefits, but here is what else we offer:

• Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes).
• Retire with Confidence: We contribute to your 401k. It’s our way of helping you build the future you deserve.
• Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries.
• Invest in Your Future: We’ll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals.
• Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses – because we know life doesn’t always go according to plan.