Art and Design Manager, In-House Agency

Title: Art and Design Manager, In-House Agency

Location: Los Angeles United States

Job Description:

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning,  equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

About the Role

We’re building a strong, modern in-house agency, and we’re looking for an Art and Design Manager who can help lead that evolution.

This is not a traditional design role. It’s a hands-on creative leadership position responsible for elevating the quality, consistency, usability, and performance of visual work across the full customer experience, from brand campaigns to lifecycle communications to digital experiences.

You’ll lead a team of designers, shape visual and art direction, bring a strong UX perspective to marketing projects, and partner closely with marketing, brand, product, copy, legal, compliance, and analytics stakeholders to deliver work that is strategic, scalable, customer-centered, and effective.

The ideal candidate brings strong creative concepting, proven people leadership, excellent design craft, a strong portfolio, and the ability to deliver influential presentations.  

What You'll Do

Lead Creative Direction and Execution

• Own design direction across marketing and customer-facing communications

• Lead concept development for integrated campaigns, lifecycle programs, digital experiences, and performance marketing assets

• Define the visual and art direction for campaigns across channels, ensuring work balances brand standards, usability, accessibility, compliance needs, and performance goals

• Stay hands-on by designing, reviewing, refining, and improving work across channels

• Raise the quality of everyday communications as well as larger campaign and brand work

• Turn creative strategy into visual systems that can scale across teams and touchpoints

 Manage and Develop a High-Performing Design Team

• Lead, coach, and develop designers and art directors

• Set a high bar for visual craft, clarity, consistency, and execution

• Build a culture of accountability, collaboration, critique, and continuous improvement

• Step in as a senior individual contributor on complex or high-visibility projects

• Assess staffing needs and make the case for freelance, agency, or overflow support when needed

Partner Across the Business

• Act as a trusted creative partner to marketing, brand, product, copy, legal, compliance, analytics, and other teams

• Translate business goals, audience insights, and performance data into strong visual creative approaches

• Persuasively present ideas, explain design decisions, navigate feedback, and influence decision-making

• Help internal partners understand how design supports business goals

Drive Systems, Scale, and Quality

• Improve how design work is briefed, developed, reviewed, delivered, and optimized

• Strengthen design systems, templates, component libraries, and visual standards

• Keep the work consistent across customer touchpoints without making it feel generic

• Support workflow improvement, asset management, resource planning, and scalable production practices

• Manage agencies, freelancers, production partners, and vendors as needed

• Explore practical uses of AI and emerging tools to improve speed, consistency, versioning, and creative effectiveness

Connect Creative to Performance

• Evaluate design performance using data, testing results, customer behavior, and campaign insights

• Apply learnings to improve engagement, conversion, usability, clarity, and campaign effectiveness

• Partner with marketing and analytics teams on testing and optimization

• Use performance feedback to improve individual assets as well as broader design systems

• Bring a UX mindset to marketing design, including hierarchy, journey stage, device, accessibility, and customer action

What We're Looking For

• 7 to 10+ years of design, art direction, or creative leadership experience, including team leadership

• Experience in an in-house agency, large brand, creative agency, or complex enterprise environment

• Proven ability to lead concept development and integrated campaigns, backed by a strong portfolio demonstrating conceptual thinking, art direction, campaign development, design craft, and cross-channel execution

• Experience operating in high-volume, fast-paced, regulated, or complex environments

• Strong understanding of UX principles, customer journey thinking, responsive design, and digital best practices

• Foundational knowledge of HTML/CSS or email and digital production constraints is a plus

Education Requirements

• High School Diploma or equivalent required. Bachelors degree in related field preferred.

You Might Be a Great Fit If You

• Have led designers but still love being close to the work

• Can move between brand campaigns, performance marketing, digital experiences, and customer communications

• See constraints, including compliance, accessibility, budgets, timelines, and complexity, as creative challenges

• Can manage a high volume of work without sacrificing quality

• Care about usability and performance as much as visual craft

• Know how to build systems that help good design scale

• Can sell a strong idea and make everyday work better

• Believe design should drive business results, not just look polished

Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
  o CA Only: $115,275 - $196,130
  o CO Only: $108,375 - $169,070 
  o HI/IL/MN/VT Only: $108,375 - $181,060
  o MA Only: $108,375 - $181,060 
• o MD Only: $108,375 - $181,060
  o DC/NJ/NY/OH Only: $108,375 - $196,130 
           o Albany County, NY/Cleveland, OH: $115,275 - $169,070 
  o WA Only:  $108,375 - $205,750 
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Job Location(s): R_US - United States

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com