Appointment Scheduler

Title: Appointment Scheduler (Huntsville)

Job Description:

Location:

Huntsville, TX, 77320 Hybrid

Other Location

Description

Appointment Scheduler

Location: Huntsville, Texas 77320

Work Arrangement: Hybrid

Employment Type: Full-Time

About This Opportunity

Join our team as an Appointment Scheduler, where you'll be the first point of contact for our patients and members. In this customer-facing role, you'll manage incoming calls, schedule appointments, and ensure every caller receives exceptional service. If you're bilingual, organized, and thrive in a fast-paced environment, we'd love to hear from you!

Key Responsibilities

• Answer and screen incoming telephone calls with professionalism and efficiency, taking accurate messages and providing helpful information to patients and members
• Schedule appointments using our scheduling system while managing high call volumes and maintaining responsiveness
• Direct callers to the appropriate department or staff member to ensure they receive the support they need
• Complete intake information and verify patient eligibility to streamline the onboarding process
• Gather and document patient information and concerns for assessment by appropriate healthcare providers
• Respond to routine information requests while maintaining call answer times and service quality standards
• Prepare correspondence and documentation as directed
• Serve as a liaison between patients/members and providers, ensuring concerns are properly escalated and addressed

Required Qualifications

• High school diploma or General Education Degree (GED)
• Bilingual proficiency in English and Spanish (written and verbal)
• Proven ability to manage high volumes of incoming calls while maintaining quality and accuracy
• Excellent customer service skills with a patient-focused approach
• Strong organizational and time management abilities
• Proficiency with phone systems and scheduling software

Nice-to-Have Skills

• Previous experience in a healthcare or medical office setting
• Experience with electronic health records (EHR) systems
• Knowledge of insurance verification and eligibility processes
• Additional language proficiency
• Experience with multi-line phone systems

Work Schedule

Standard hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. This hybrid position offers flexibility while maintaining our commitment to excellent patient service.