Application Support Specialist - Oracle HCM Cloud

Application Support Specialist - Oracle HCM Cloud (Health Manager Level 4)

Reference number REQ666336

Occupation Systems Administration

Work type Full-Time

Location Sydney - North/North West

Salary Information $147653 - $175917

Closing date 31 May 2026 at 11:59pm

Location: Australia

Job Description:

• Permanent Full-Time
• Work from our modern offices in Chatswood, St Leonards, or Charlestown
• In-office presence with hybrid flexibility for work-life balance
• Attractive salary, from $147,653 to $175,917 + 12% Super + 17.5% annual leave loading
• Up to 12 extra days off per year + 4 weeks annual leave
• Increase your take home pay with salary packaging, discounted fitness passport and more!
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59 pm, Sunday 31 May 2026

Working at eHealth

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

• Flexible work options
• Professional growth and career development
• Various health and wellbeing programs to support our team

About the Opportunity

Be the tech behind the team - as an Application Support Specialist of our Oracle Applications Support Team you'll play a crucial role in supporting the systems that keep our statewide operations running smoothly. You'll deliver enterprise-grade techno-functional support across a sophisticated Oracle ecosystem, providing expert second-level assistance for escalated issues from business stakeholders.

In this collaborative role, you'll work closely with HR Business Partners, Functional and Technical teams, and internal stakeholders to ensure the stability and performance of our Oracle HCM Cloud applications - including Core HR, Talent Management and Performance Management.

If you're passionate about problem-solving, improving systems, and contributing to meaningful change in a fast-paced environment, we'd love to have you on board.

In this role, you will:

• Maintain and troubleshoot approval workflows (BPM tasks) in Core HR.
• Write and debug SQL queries to support issue analysis and ad-hoc date requests.

This role is internally referred to as Senior Digital Specialist - Workforce Applications.

About you

We are looking for someone who has:

• Extensive hands-on experience in Oracle HCM, including Core HR, spanning both implementation and ongoing support.
• Experience with configuring and supporting Oracle Redwood features and the Oracle HCM AI Agent (including setup, user enablement, and troubleshooting) will be preferred.
• Demonstrated expertise in functional support, issue resolution, and expert in troubleshooting Core HR issues, including workflows, data errors, and process breakdowns.
• Proficiency in using SQL, HDL (HCM Data Loader), mass uploads, and validation activities.
• Skilled in maintaining and troubleshooting OTBI, BI Publisher, and HCM Extracts for operational and compliance reporting.
• Strong experience in managing user roles, security profiles, and resolving access-related issues across HCM.
• Hands-on experience in regression testing, impact analysis, and issue resolution during Oracle Cloud quarterly updates and patches.

Need more information?

• Position Description
• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment
• Learn more about us at eHealth NSW

About Us - eHealth NSW

At eHealth NSW, we're leading the digital transformation of Australia's largest health system. As NSW Health's digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.

Guided by a Cloud First Strategy, we're harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia's largest health organisation-alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.

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