Anti Money Laundering - Know Your Customer Manager

Title: AML/KYC Manager

Location: Leeds

Salary: £60,000 - £65,000

Location: Leeds

Job Description:

About the Role

Hours per Week

37.5

Work Pattern

8.30am – 5.00pm (Monday – Friday)

Hybrid Working

Available after 1 month (up to 2 days WFH per week)

It is an exciting time to join us at Redmayne Bentley. After recently celebrating our 150th year in business, we are embarking on the next stage of our firm-wide strategy to build, improve and develop upon our strong, historic foundations.

As our AML/KYC Manager, you will undertake a key day to day management role across our Operations team who act as our first line of defence against Financial Crime.

You will be responsible for maintaining high service standards, as well as taking an active role in training, coaching, and developing your team, ensuring they have the skills and confidence to excel.

By role‑modelling our values and behaviours, you will lead by example in consistently delivering excellent client outcomes.

As part of our ‘Stand Together and Stand Out’ culture, you will collaborate openly with others, offer support where it’s needed, and demonstrate a commitment to delivering excellent outcomes for our clients.

What you’ll do

In this role, your main priorities will be:

Workload Management

• Manage the daily operations of the KYC/AML team handling onboarding, periodic reviews, and trigger events.
• Monitoring workloads to ensure all customer files are completed accurately in line with policy, procedures, and risk appetite.
• Oversee the allocation of work, monitor caseloads, and ensure SLAs and KPIs are consistently achieved.

Team Leadership & Development

• Coaching and evaluating team members, tackling challenges proactively and positively.
• Creating a team environment that is energised, supportive, and focused on shared success.
• Supporting team members with their personal and professional development.

Quality Assurance & Risk Control

• Perform or oversee quality checks on KYC files, ensuring accuracy, completeness, and consistency.
• Identify and escalate high‑risk or complex cases (PEPs, sanctions hits, adverse media) to second line Financial Crime team.
• Act as the first point of escalation for analysts and provide decision-making guidance.
• Monitor trends in errors, defects, or control gaps and implement improvements.

Maintaining Standards

• Promoting a culture of excellent client outcomes, ensuring the team prioritises customer care and operates in line with Consumer Duty expectations.
• Ensuring the team consistently meets service standards, aligned with regulatory requirements and the expectations of our branch network.

Further details on your responsibilities can be found via the job description attached to this advert.

What We are Looking For

Qualifications, Experience & Knowledge

• Holds at least 1 of CISI Level 3 Investment Operations Certificate qualification or ICA Advanced Certificate/ Diploma in Anti-Money Laundering (AML) and committed to obtaining the other within a maximum of two years.
• Proven experience in coaching and developing people, with the ability to provide clear, constructive feedback.
• Strong operational background in KYC/AML processing within a first line environment.
• Minimum 3 years’ experience managing high volume onboarding or review teams.
• Solid understanding of CDD, EDD, PEP/sanctions screening, and document verification.

Skills & Behaviours

• Strong Analytical and Problem‑Solving Skills - able to confidently identify root causes, assess weaknesses, and drive process improvements.
• Client Focused – consistently keeping client outcomes at the heart of decision making.
• Collaborative Team Player – builds strong relationships with other teams and stakeholders.
• Effective Communicator – demonstrates excellent written and verbal communication skills.
• Proven Leader – able to lead by example and build a positive, high performing team culture.
• Resilient & Adaptable – demonstrates sound judgement, effective prioritisation and high-quality outputs when faced with critical deadlines
• Strong Risk & Control Mindset – maintains robust controls as well as high standards of delivery.

Who we are

At Redmayne Bentley, our goal is to provide excellent personal investment services that enhance clients’ wealth. 

It is an exciting time to be part of our firm, having recently launched our new five-year business plan to improve, grow and accelerate. We will achieve this through seeking operational and productivity improvements, growing the investment management and financial planning services, leveraging and protecting existing income lines and considering new acquisition opportunities.

As one of the UK’s largest independent investment management and stockbroking firms, we are committed to building a modern and diverse workplace where our people are offered unique opportunities to learn, grow and develop across the financial sector. 

Our friendly, inclusive and collaborative environment rewards hard work with generous perks and benefits, and we are genuinely committed to your wellbeing through our industry commended &You wellbeing framework. 

Our future looks more exciting than ever, come and share it with us.

Our Values

Our core values are at the heart of everything we do:

Excellence

Respect

Responsibility

Teamwork

Integrity

Our Benefits

We are always continuing to improve our employee benefits to support our employees’ lifestyles, provide more flexibility and to reward and recognise excellence. 

Pension
Scheme

Private
Medical Insurance

Employee Assistance Programme

Travel Loans and Cycle to Work

Reward and Recognition Schemes

Hybrid
Working

Group Life Assurance

Generous Family Leave Entitlements