Ancillary Rating Analyst

Title: Ancillary Rating Analyst- REMOTE

Location: Remote

Regular Full-Time

Administrative Suppo

Salary Range:$21.15 To $33.17 Hourly

Job Description:

The Rating Analyst is responsible for generating employee benefit quotes which include medical and/or ancillary products, such as dental, vision, and life insurance. This role involves gathering client information such as census and group information, applying carrier guidelines, and ensuring that the quotes are accurate, competitive, and meet client requirements. The Rating Analyst works closely with the sales team, brokers, and other internal departments to deliver exceptional service and support in the creation of employee benefits packages.

Overview of Responsibilities

Quote Generation:

• Efficiently manage a high volume of quote requests, balancing speed and accuracy to maintain productivity that meets or exceeds departmental standards. 
• Collect and review detailed client information, such as employee census data, group information, plan preferences, and coverage requirements.
• Generate competitive quotes for employee benefits products, including health, dental, vision, and other ancillary products within service level.
• Customize benefits plans based on client needs, as appropriate.
• Generate multiple state quotes on carrier quoting platforms, as needed.
• Utilize CRM platforms such as Salesforce and other internal systems to provide transparency and status of pending items. 

Client Communication:

• Communicate with clients, brokers, and sales representatives to gather necessary information and answer inquiries regarding available benefits plans and pricing.
• Provide clear explanations of benefits plan structures, premium costs, and coverage options to ensure understanding.
• Assist brokers who have questions while running their own quotes on the Warner Pacific quoting engine.

Collaboration & Team Support:

• Work with the sales team, brokers, and account managers to provide support during the proposal process.
• Provide team back-up/desk coverage, as needed.
• Assist other team members/departments, as needed.
• Overtime, as needed to support turnaround time goals and broker timelines.
• Seasonal overtime during peak season is required and may include weekends and/or holidays. 

Market & Product Knowledge:

• Stay updated on trends in employee benefits offerings, plan designs, and the competitive landscape to provide the best possible quotes and recommendations.
• Continuously monitor industry regulations (i.e., carrier 411) and compliance standards to maintain up-to-date knowledge of the employee benefits market.

Customer Service:

• Respond promptly to customer inquiries within service level and provide exceptional service throughout the quoting process.
• Acknowledge urgent requests upon receipt.
• Address client questions, concerns, or adjustments regarding their benefits packages and work to resolve any issues in a timely manner.

Additional Skills and Requirements

• Exceptional organizational skills with a focus on email organization and systems.
• Relationship minded– ability to become a trusted partner to brokers, sales representatives, and teammates.
• Ability to navigate gray areas 
• High school diploma or equivalent.
• Familiarity with employee benefits products such as group health, dental, vision, and other ancillary products, is preferred.
• Proficiency in using Microsoft Office suite, spreadsheets (intermediate skills).
• Strong verbal and written communication skills.
• Strong customer service skills.
• Strong analytical skills and attention to detail.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Ability to work independently as well as part of a team.

Working Conditions:

• While this position allows for remote work, there may be occasional in-office attendance for meetings, team collaborations, and other essential activities. 
• Full-time, Monday to Friday, with overtime during peak periods, holidays, and weekends as requested by management. (This position requires support of business in all time zones. Openness to an alternative work schedule is a plus). 
• Minimal travel may be required for client meetings or training sessions.

Compensation

• Hourly Range: $21.15- $33.17 per hour.
• The actual compensation may vary from posting based on work experience, education, skill level, and/or geographic location.
• * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
• As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our “Duties & Responsibilities" section, please apply! We look forward to hearing from you!