Advanced Digital Content Designer

Advanced Digital Content Designer

Toronto, ON - Hybrid On-site

Placement Type:

Temporary

Salary:

$50-53 Hourly

Our goal is to become our industry’s leader in exceptional digital experiences. To get there, we are putting strategy, research, design principles, and technical innovation at the center of everything we do. We need exceptional digital professionals to bring our process to life.

As a Content Designer, you will shape the conversations we conduct through each of our digital products. You will think strategically about the creation and delivery of our content: what we say, how we say it, and where we deliver each piece of that message.

In this role, you will collaborate across disciplines to define the core value of our digital products, ensuring every experience—from promotional to transactional—embodies that value as clients engage with it. Ultimately, you will use content to connect what our digital products can do with what truly matters to our clients.

Key Responsibilities

Content Strategy

• Strategic Alignment: Create strategies using content to support clients’ needs for information and understanding within digital products.

• Collaboration & Ideation: Facilitate collaborative design activities, ideation sessions, and cross-functional work streams.

• Advocacy & Guidance: Articulate the rationale behind content strategies and provide design advice to product team members.

• Standards & Process: Provide practical direction to the broader design team on communications standards, tools, channels, and processes.

• Client Representation: Act as a client advocate, representing their needs in discussions around content strategy and product design.

Content Creation

• Textual Content: Create client-focused copy supporting design principles and product strategies, including labels, explanatory text, metadata, microcopy, and external go-to-market content.

• Non-Textual Content: Partner with peers to shape iconography, information graphics, imagery, and data visualization.

• Inclusive Design: Apply principles of Inclusive Design throughout content creation.

• Compliance & Governance: Collaborate with Legal, Compliance, and Regulatory teams to meet all legal and regulatory standards.

• Lifecycle Management: Manage the documentation and distribution of content throughout its lifecycle.

Research & Testing

• Research Alignment: Partner with Design Researchers to align teams on critical research and testing questions.

• Performance Testing: Initiate tests with Design and Testing Leads to evaluate the effectiveness of content strategies and executions.

• Competitive Analysis: Audit competitive landscapes and messaging strategies relevant to specific design or business goals.

• Audits: Perform comprehensive content audits as needed.

What We Offer

• Inclusive Culture: Work in an environment where designers feel included, valued, heard, and supported by expert peers.

• Scale & Impact: Build solutions used by millions of people for a company that prioritizes customer experience and global digital leadership.

• Innovation: Push the boundaries of digital product design to improve the lives of the people and communities we serve.

• Practice Leadership: Help shape the Content Design discipline within the organization and model best practices globally.

Qualifications

Requirements

• Education: Post-secondary education (university degree or college diploma preferred).

• Experience: 4+ years of writing experience within a creative agency or in-house creative team.

• Core Skills: Excellent critical thinking and problem-solving abilities.

• Language: Professional fluency in English.

• Portfolio: A portfolio demonstrating copywriting and content design work.

Nice-to-Haves

• Fluency in French.

• Working knowledge of web accessibility standards and implementation methods.

• Familiarity with emerging design and technology trends.