Administrative Support Officer

Administrative Support Officer

Location: Burwood, Melbourne Eastern Suburbs, Victoria, Australia
Work Arrangement: Hybrid, with work-from-home options; a strong on-site presence in Burwood is essential
Employment Type: Ongoing, Full-Time, Permanent

Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world-leading ambulance service to life.

We are seeking an Administrative Support Officer to provide high-level administrative support for our Triage Services Department. More information about our Triage Services can be viewed here: Triage Services.

This is a full-time, permanent position. While work-from-home and hybrid options are available, it is essential that the successful applicant maintains a strong presence in Burwood.

About the Role

Reporting to the Triage Services Management Team, responsibilities of this position include, but are not limited to:

• Provide administrative and secretarial support to managers and teams.

• Utilise a wide range of software applications to produce and maintain complex documents, reports, presentations and other business materials, supporting the operational objectives of the Manager Triage Operations and Manager Clinical Triage.

• Prepare correspondence, reports, agendas and meeting minutes.

• Coordinate and collate monthly and quarterly operating reports.

• Undertake office coordination and procurement, including stock requirements for stationery, equipment and materials, receipt and fulfilment of requests, and processing payments.

• Contribute to process improvements and administrative efficiencies.

About You

To be considered for this position, you will possess:

• Demonstrated substantial experience and expertise in providing secretarial and administrative support within a large organisation or department.

• Demonstrated understanding of meeting protocol, with experience in agenda preparation and minute-taking.

• Demonstrated experience in administrative systems, financial software and Microsoft Office applications, with strong data entry, typing and spreadsheet skills.

• Highly organised, with the ability to manage competing priorities and deadlines.

• Strong written and verbal communication skills, with a professional approach.

• Proactive, adaptable and solutions-focused in a fast-paced environment.

Please see the position description for a full list of position requirements and key selection criteria.

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work-life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits, including free on-site parking.

We believe our people are our greatest resource, and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important Information

By applying for a position, you agree to undertake an assessment of any secondary employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening, including references, misconduct checks and Police Checks.

This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.

The position description can be found on the AV Careers website.

How to Apply

Your application is an integral part of the selection process and should include:

• A cover letter outlining your experience and interest in the position.

• A current resume.

When submitting your application, you will be required to respond to the following questions:

1. Describe your experience providing administrative or executive support to managers and teams. Include the systems, software and processes you have used, and how you contributed to effective service delivery.

2. Provide an example of a time you managed multiple competing priorities. How did you organise your workload and ensure deadlines were met?

Please note: Answers are limited to 500 words per question, and a separate document responding to the key selection criteria is not required.

 Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted.

For further information, please refer to Applying for a Position with Ambulance Victoria. For any further queries, please contact Recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community and helps create a healthier, more productive workplace for our people.

If you require a reasonable adjustment to support your application for this role, please contact recruitment@ambulance.vic.gov.au, and a member of our Recruitment and Selection team will be in touch.