Administrative Services - Transcriptionist

Title: Administrative Services - Transcriptionist  - (2600740)

Location: US-OH-Fairfield

Make a difference with a career in insurance

 At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. 

Build your future with us 

Our Administrative Services department is currently seeking a Transcriptionist I. This role is responsible for transcribing recorded statements, uploading completed transcripts to CMS, and supporting claims operations while helping the team meet established service level agreements. This position is based at our Headquarters in Fairfield, Ohio. Hybrid work options are available in select departments at our Headquarters located in Fairfield, Ohio. Eligibility may vary based on your role, responsibilities, and departmental policies.

The pay rate for this position is $14.00 an hour. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. 

Be ready to:

• transcribe recorded statements and upload completed transcripts to CMS
• support department and corporate goals
• utilize transcription software and foot pedal operation
• help meet the ten-business-day service level agreement
• provide support to headquarters and field claims teams

Be equipped with:

• self-motivated attitude
• customer-focused mindset
• ability to manage multiple tasks and priorities
• strong organizational and time management skills
• effective verbal and written communication skills
• goal-oriented approach to work
• abstract thinking and problem-solving abilities
• ability to work collaboratively and independently
• strong attention to detail
• ability to produce accurate work
• proficiency in Microsoft Outlook and Word
• knowledge of transcription software and foot pedal operation preferred

Bring education and experience from:

• high school diploma or equivalent

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.  

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.  

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.