Administrative Associate II, Strategy and Resource Mobilization Operations

Administrative Associate II, Strategy and Resource Mobilization Operations

Washington, DC

Durham, NC

USA-Remote (Any)

Full time

Job Summary

The Strategy and Resource Mobilization (SRM) operating group is FHI 360’s hub for strategic growth and resource mobilization.  The Administrative Associate II role is located within the SRM Operations team, which is tasked with ensuring efficient, high-quality operations within SRM and with key stakeholders across the organization. 

This generalist role provides a range of administrative, operational, and project coordination support to the SRM team, including the Senior Vice President, SRM, and reports to the Associate Director, SRM Operations.

Accountabilities

• Collaborates with the Associate Director, SRM Operations, to assist in ensuring team needs and requirements are met.
• Processes consultant agreements and manages associated invoices. 
• Provides administrative support to SRM leadership team members, including planning for and arranging meetings and conference room setup, team scheduling, supporting limited travel needs, and preparing or processing expenses.
• Supports SRM operational processes by maintaining trackers, documenting timelines and follow-ups.
• Compiles, formats, and quality-checks existing information, metrics, and data for use in SRM reports, presentations, dashboards, and leadership updates.
• Maintains SRM knowledge management systems, including SharePoint channels, shared folders, templates, team records, onboarding materials, and version-controlled documents.
• Supports SRM internal communications by maintaining team distribution lists, Teams/SharePoint channels, calendars, announcements, and other routine communications tools,
• Owns the SRM onboarding process for new employees. 
• Fulfills other administrative and special project duties as assigned.
• Provides as-needed administrative surge support for SRM, as time allows.

Applied Knowledge & Skills

• Ability to manage competing requests, clarify priorities, anticipate bottlenecks, and follow through accurately in a fast-paced, matrixed environment. Provides answers to requests for general information.
• Records and documents information accurately.
• Handles sensitive information with discretion, sound judgment, and attention to confidentiality.

Problem Solving & Impact

• Recognizes, defines, and resolves non-standard problems using operating procedures, practices and established precedents.
• Resolves recurring issues and problems as well as some unique situations.
• Anticipates problems and develops recommendations for management resolution.

Supervision Given/Received

• Works under the supervision of an Associate Director.
• General supervision and instructions given for routine work, with expectations for independent work over time, and detailed instructions with periodic work review given for new activities or special assignments.

Education

• Associates Degree or International Equivalent in Business Administration or Related Field.
• Bachelor’s Degree preferred.

Experience

• Typically requires a minimum of 3+ years of relevant experience supporting team operations.
• Experience in a matrixed environment a plus