Administrative Assistant

Administrative Assistant

Remote 

Location: Richmond, VA

Part time

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

 

What this job involves: 

This Account Analyst position serves as a critical operational backbone for our Integrated Facilities Management (IFM) client accounts, ensuring seamless performance management, data analysis, and client satisfaction. You'll work closely with our Center of Excellence team to maintain deep visibility into contract performance, drive continuous improvement initiatives, and serve as a key liaison between JLL account teams and our clients. This role directly contributes to JLL's business objectives by ensuring contract compliance, optimizing operational performance, and strengthening client relationships through proactive communication and data-driven insights that demonstrate our value delivery.

 

What your day-to-day will look like:

• Monitor and analyze account team performance against KPIs using JLL's Momentum platform, proactively identifying gaps and ensuring adherence to contract deliverables

• Collect, validate, and prepare monthly IFM reports and quarterly business reviews (QBRs) for client and internal stakeholders, including presenting findings and recommendations

• Analyze maintenance work order data to identify performance trends, procedural gaps, and improvement opportunities for client presentation

• Lead account-wide communication initiatives and employee engagement efforts, including planning virtual and in-person events and maintaining team calendars

• Manage client portal access and information maintenance while coordinating daily incident reporting from facility managers to all stakeholders

• Support Center of Excellence initiatives by facilitating team trainings, managing project closeouts, and assisting with best practices development and distribution

• Coordinate employee onboarding/offboarding processes and provide organizational support to help achieve overall team goals

 

Required Qualifications:

• Bachelor's degree from an accredited institution

• 3-5 years of relevant experience in account management, data analysis, or facilities management

• Demonstrated expertise in strategic thinking, proactive communication, and partnership building with strong organizational agility

• Advanced Microsoft Office Suite proficiency with proven ability to extract and analyze data from multiple systems

• Advanced oral and written communication skills with ability to prepare technical materials using specialized terminology

• Strong analytical skills with track record of proactive issue identification and solution development

• Proven ability to collaborate effectively across multiple organizational levels and operate independently in fast-paced environments

 

Preferred Qualifications:

• Experience with facilities management or integrated services delivery

• Familiarity with KPI tracking and performance management systems

• Background in client-facing roles or account coordination

• Experience with project management and process documentation

• Knowledge of maintenance operations and work order management systems

• Previous experience with SharePoint and data management platforms

• Understanding of facilities management best practices and industry standards

 

Location: Remote in the US

Work Shift: PART TIME ROLE

 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

54,000.00 – 78,300.00 USD per year

 

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.