Add-On Licensed Agent

Title: Add-On Licensed Agent (Remote)

Location: USA

Full time

Job Description:

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Add-on Licensed Agent? Globe Life is looking for an Add-on Licensed Agent to join the team!

In this role, you will be responsible for conducting outbound and receiving inbound calls and determining the proper action for each. The agent will record information, maintain the department's procedures and policies, and assist policyholders and/or interested third parties as needed.

This is a remote / work-from-home position.

What You Will Do:

• Maneuver within the eService (a web-based system) and make proper assessments on decisions from current customers.
• Make outbound calls to customers who are eligible for additional coverage.
• Receive inbound calls from current customers about adding on additional coverage.
• Be able to explain policy benefits.
• Complete necessary paperwork when needed.
• Assist with correspondence and error corrections for policy service.

What You Can Bring:

• High School diploma or equivalent required, some college preferred.
• Licensed in Life, Accident, and Health Insurance is preferred but not required.
• 1+ years of customer service experience or 1+ years of a professional environment in a customer service-related atmosphere.
• Life and Health insurance background and knowledge of insurance operations are desired.
• Customer service background and good phone skills.
• Excellent written and oral communication skills.
• Excellent time-management and organizational skills.
• Must be able to maintain confidentiality.
• Excellent alpha and number recognition skills.
• Demonstrated mathematical abilities.
• Ability to work under pressure and handle high-stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Proficient with a computer.
• Ability to multi-function from many different sources.
• Customer-friendly attitude.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.