Accounts Receivable Collections Coordinator

Title: Accounts Receivable/Collections Coordinator

Location: Cerritos, CA

Department: Accounting

Job Description:

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices.

Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.

As an Accounts Receivable Coordinator, you will communicate with delinquent customers and work toward resolutions for any billing disputes. You will work within the larger Accounting Department and collaborate closely with our Sales Department. This position will increasingly take on more data analyst responsibilities, including data processes and reporting, as the position matures.

Requirements:

• Minimum 1 year experience in an accounting role; preferably handling accounts receivable or collections.
• Advanced proficiency with data analysis tools such as Microsoft Excel and Power BI are highly preferred.
• Previous experience using the ERP system, CargoWise One, is preferred.
• Proven record of handling a large amount of delinquent accounts.
• Ability to set and manage expectations of customers and upper management.
• Customer service focused mindset for dealing with difficult/upset customers.
• ASSERTIVE! - able to secure payments and deal with delinquent customers.

Responsibilities:

• Review shipping/billing documentation in a paperless environment via Microsoft Excel and FMS/CargoWise One.
• Collect and analyze relevant data to create reports such as highlighting high risk accounts, accounts receivable aging percentiles, and more.
• Take a process-based approach to resolve billing/payment disputes.
• Manage as many as 200+ past due accounts daily.
• Record business transactions, charges, refunds, and key daily worksheets to general ledger.
• Review accounts receivable aging and reconcile accounts.
• Review weekly reports and address any issues as needed.
• Work closely with our Sales Department to resolve customer disputes.

Salary:

• $22-$28/hour dependent on transferable experience and education level.

Benefits:

• Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.
• 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
• Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
• 401K retirement plan with 3% company match.
• Discounted pet insurance - woof! woof! meow!
• Annual performance bonus and mid-year reviews for salary increases.

Education:

• Bachelor’s degree or higher preferred.

OEC Group is an Equal Opportunity Employer