Account Recovery Specialist

Title: Remote - Account Recovery Specialist (CO, NY, TN, OK, KY, FL, SC, NC, IL)

Location: CO, NC, NY, SC, TN, or VA, United States

Department: Operations

Job Description:

Reliant Capital Solutions is now hiring a remote Account Recovery Specialist for residents of Illinois.

Do you enjoy Uncapped Commission?

Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect?
Are you a problem solver and enjoy helping people overcome challenges?
Are you self-motivated and driven to strive to meet performance goals?
If you answered, “Yes” then we want YOU to join our team!

About This Role

• Work schedule: Full Time; Monday – Friday, 8am to 5pm/10am to 7pm EST (two late nights required), with an occasional Saturday morning hours
• Training schedule: 2 weeks; Monday – Friday 9:30am – 6pm EST
• Engage consumers and assist them with managing their delinquent accounts
• Using a consultative approach, help consumers identify the most suitable solutions
• Negotiate to resolve the balance due in the best interests of all parties
• Create a sense of urgency using a customer service demeanor
• Remain compliant, positive and professional at all times

We Offer

• Hourly pay: Starting at $16.00 per hour, with the potential for a higher base rate based on experience, plus uncapped performance commission!
• Benefits: – Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and Holidays
• Professional Growth: Reliant is committed to individual growth and advancement
• Full time work: (40 hours per week) schedule
• Paid Training:  designed to set you up for success Day 1!
• Supportive team and collaborative culture

What You’ll Do

• Provide methods and solutions with consumers to resolve delinquent accounts
• Continuously receive inbound calls from and place outbound calls using an auto dialer system
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
• Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
• Perform proper skip tracing techniques to identify consumer contact information
• Abide by the FDCPA and other Federal and State collection regulations at all times
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations

What You’ll Need 

To be successful, you’ll need:

• Must be at least 18 years old
• HS Diploma or GED required; College Degree a plus but not required
• Punctuality (Must have reliable attendance)
• 1 + years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Must attend full training schedule
• Ability to commit to working a full time schedule with weekends as assigned
• Coachable (Must have willingness to learn)
• Must have reliable transportation
• Strong verbal communication skills (ability to persuade and negotiate)
• Computer skills: document calls and navigate software packages, databases and the internet
• Ability to maintain confidentiality and high level of trustworthiness
• Ability to maintain professionalism within the work environment

Work from home requirements:

• We will provide you with the equipment needed to be successful
• You must live in CO, NC, NY, SC, TN, or VA
• Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
• High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training

Why Join Us?

Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services. 

• insideARM’s Best Places to Work in Collections (2019, 2020)
• BBB A+ Rating (2007-2021)
• BBB Accredited (2019-2021)
• BBB Torch Award for Ethics Recipient – Category: Customers (2020)
• CV Magazine Corporate Excellence Award (2020)
• Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019)
• Columbus Business First - Fast 50 (2010, 2011, 2018, 2021)
• Columbus Smart Business - Smart 50 (2018, 2019)
• Columbus CEO Women Owned Businesses (2018)

Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.

Reliant Capital Solutions, LLC affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual’s actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.

Respect. Recover. Reclaim.

Qualifications

Experience

Preferred

1-3 years:

1-3 years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking