Account Manager - Journals and eBooks

Title: Account Manager - Journals and eBooks

Location: New York United States

Job Description:

Job Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. 

Job Description

The Academic & Government division at Taylor & Francis Group is currently hiring a high performing Account Manager who possesses strong hunter mindset to be responsible for the Northeast territory within the United States.  You will be a strong verbal communicator with ethical standards and collaborate with appropriate departments ensuring a well-coordinated team selling approach. Ideally, you will have had open access, journals and eBook understanding as well as selling experience in academic library markets. This sales opportunity is remote.

What you’ll be doing:

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory
• Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division
• Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio.  Travel for this role is expected to be 30% to 50%.
• Developing strong professional and industry stakeholder networks with key accounts within the assigned territory
• Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
• Collecting and disseminating market, competitor, and customer feedback
• Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
• Upholding company trading and terms policy, to protect profitability and value of business in territory
• Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing
• Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers
• Regularly updating the companies CRM with relevant customer and opportunity information

Qualifications

What we’re looking for:

• 2-5 years of demonstrated successful account management
• A professional manner; the ability to approach others in a tactful manner while reacting well under pressure
• The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data
• Ability to problem solve such as identifying and resolving problems in a timely manner; additionally, developing alternative solutions while working alone or in a group and using reason even when dealing with emotional topics
• A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify
• A team player who can balance both team and individual responsibilities
• A leader who can exhibit confidence in self and others by inspiring and motivating others to perform well
• Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition
   

Additional Information

What you should know:

• Closing date for application: 05 May 2026
• You must have the right to work and live in United States
• This role is home based; you must have a set-up that allows for remote work
• Domestic and international travel to T&F offices and areas of opportunity may be required.

What we offer in return:

• Base salary ranging from $75,000 - $85,000 + annual sales bonus (25% if OTE's are met, may exceed up to 100%)
• An excellent work/life balance with a fantastic, flexible working culture
• Paid sick time
• 15 days annual leave per year plus an extra day off for your birthday
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 8 weeks of paid parental leave
• Medical, vision, and dental benefits
• 4 volunteer days per year
• 401(k) + employer match
• Seasonal social and charitable events
• Continuous training and development

Work/life balance:

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Training And Professional Development:

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.