Account Manager

Title: Account Manager

Location:

US-TX-Houston | US-PA-Pipersville 

United States

Job Description:

Overview

The Tyndale Company, a consecutive Top Workplace winner in PA and TX is hiring our newest Account Manager to join our award-winning team. Account Managers cultivate trusted relationships with new and existing customers and successfully manage our customer onboarding process. Retention and satisfaction are achieved by providing exemplary support and service to our valued customers and by partnering with internal teams using a customer centric and analytical approach to understanding account opportunities, strengths, and long term objectives. Tyndale's Account Managers are creative, passionate, smart team players who are integral in taking our company to the next level.

HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).

About Tyndale

The Tyndale Company is a private, 10x Top Workplace winner in PA and 5x winner in TX, and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the energy sector - including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We're a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We're the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing

Responsibilities

• Main-point-of-contact managing and growing mid/large strategic national accounts, while driving participation in customer meetings, and resolving all account issues to full satisfaction;
• Facilitate the successful implementation of flame-resistant uniform service programs and enhancements through the alignment of internal teams, presentation development and delivery, and a focus on continuous improvement of the customer experience;
• Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management to ensure effective communication and flawless execution of custom apparel programs;
• Act as a system expert with full understanding of complex custom programs, the ability to produce daily reports, offer technical and creative solutions that result in program efficiency, and strengthen client partnerships;
• Develop, analyze, and validate data presented to clients, showcase product performance with visual impact, and highlight KPI success;
• Attend customer meetings both in person and virtually for KPI review, onboarding of new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives;
• Support Tyndale's customers and National Sales Executives via full understanding and execution of customer contract terms including pricing guidelines, payment terms, custom KPI goals, and renewal dates;
• Develop excellent relationships with every customer to influence growth within service offerings and enhance program performance while encouraging new business opportunities;
• Attend and participate in industry related business, trade, and safety events.

Qualifications

• Associate''s degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required.
• Proficient in Salesforce or related CRM, Excel and Microsoft Office strongly preferred.
• Ability to travel as needed, both nationally and regionally via air and/or car; expected travel up to 35%.
• Attention to detail with a commitment to achieving results through service excellence and high standards.
• Excellent written and verbal communication skills.
• Creative, flexible, and innovative self-starter and team player.
• Strong organizational skills; able to manage priorities, workflow, and meet deadlines.
• Excellent problem resolution and consultative sales skills.
• Current valid driver's license required.

Benefits:

• Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
• Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
• Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
• Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
• Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.