Account Manager

Title: Account Manager (Water Management)

Location: Detroit, Michigan, United States

Department: Regional Sales

Job Description:

Position Title: Account Manager (AM)

Reporting To: Director of Account Managers

Location: This is a hybrid position requiring travel in the Detroit, MI, metro area and working remotely from home.

Position Overview
 

• Project Delivery: Lead end-to-end delivery of water management services for hospitals and/or hospitality from initiation through closeout.
• Client Retention: Drive client retention by fostering strong relationships, ensuring consistent delivery of value, and proactively addressing client needs and concerns to maintain long-term partnerships.
• Client Engagement: Serve as the primary client contact, ensuring stakeholder alignment and satisfaction throughout the project lifecycle.
• Planning & Scheduling: Develop detailed project execution plans in alignment with the scope of work and in coordination with site-level points of contact
• Technical Oversight: Coordinate with engineering teams, water quality specialists, and infection control professionals to implement site-specific water management programs.
• Risk Management: Identify project risks (technical, operational, or regulatory) and develop mitigation strategies.
• Compliance & Documentation: Ensure all projects meet healthcare and/or hospitality water safety standards, including CDC and ASHRAE guidelines. Maintain complete and accurate project documentation.
• Training & Education: Support hospital and hospitality staff education on water management program implementation, monitoring, and maintenance.
• Quality Assurance: Review audit reports generated by the quality team and address findings with the client.
• Reporting: Prepare and present progress reports, performance metrics, and final deliverables to hospital and hospitality leadership.
• Vendor & Contractor Coordination: Manage relationships with third-party vendors and subcontractors as required.
• Contract Renewals: Manage the end-to-end contract renewal process, including drafting documentation, reviewing scope with clients, leading negotiations, and ensuring purchase order delivery for the renewal contract period.

Required Qualifications:

• Bachelor’s degree in Engineering, Environmental Science, Project Management, or related field.
• 2–5 years of experience managing technical or environmental projects (preferably in healthcare facilities).
• Proven experience delivering complex, multi-stakeholder projects on time and in alignment with the scope of work.
• Proven ability to manage contract renewal processes
• Experience developing and implementing client retention strategies, including proactive engagement, relationship management, and initiatives to enhance long-term customer loyalty.
• Knowledge of hospital infrastructure systems (e.g., potable water, cooling towers, steam, HVAC).
• Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards.
• Excellent communication, organization, and leadership skills.
• Proficiency in project management tools.

Preferred:

• PMP or equivalent project management certification, demonstrating advanced project management expertise and adherence to industry best practices.

• Experience working with infection prevention, facilities management, or environmental health teams in hospitals.
• Understanding of water testing, treatment, and Legionella risk management practices.

Core Competencies

• Strategic and analytical thinking
• Strong interpersonal and stakeholder management
• Attention to regulatory detail and compliance
• Technical literacy in water systems
• Adaptability in dynamic healthcare environments

WORK ENVIRONMENT & TRAVEL

• Frequent travel to client sites within a region is required
• Responsibilities include conducting meetings.
• Occasional overnight travel may be necessary.
• Professional attire (coat and tie or equivalent) is expected; PPE may be required depending on site conditions.
• Physical activity may include walking, climbing stairs or ladders, and lifting up to 25 pounds.

Example Project Types

• Hospital water management program development and implementation
• Legionella risk assessments and control strategy deployment
• Water system commissioning and validation
• Water quality monitoring system integration
• Emergency response planning for water contamination incidents

• Key Responsibilities
• The ideal candidate combines strong project management skills with knowledge of hospital operations, plumbing systems, and water safety best practices.
• The Account Manager is responsible for planning, executing, and delivering water management projects within hospital and healthcare environments. This role ensures compliance with regulatory standards (e.g., ASHRAE 188, CMS, Joint Commission) and supports clients in reducing waterborne pathogen risks, optimizing water system performance, and implementing sustainable water safety programs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Phigenics LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alien status, age or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.